Building Up the Women around You: Five Truths to Live By
There are so many different paths a person can take to rise through the ranks in business to become a leader. One thing is certain, though. No one ever achieves success completely alone.
Creating Value in the Age of Digital Interactions
There are some interesting forecasts about the opportunities for businesses to capitalize on improving the digital experience. Gartner projects that by 2020, chatbots, or virtual customer assistants.
Three Questions that Ground You in Disruptive Times (Part One)
Knowing your end-user in a digital context is the first step toward delivering an intuitive, OTT experience and cultivating a loyal following.
Survey Says: Traditional Customer Care is Dying
We get on the phone, we wait for a robotic voice to tell us which buttons to push, and then we hear it. “Your call is important to us. . . Please stay on the line. . .” And we wait. This is...
Fortune Most Powerful Women NextGen Inspires Empowerment of Women in Business
Female leaders can have a major impact and influence on future generations, because there are a relatively small number of women in the upper ranks of business.