Helen Barton

Senior Vice President, Operations; Customer Care Leader for Xerox Public Sector

  • Celebrating Customer Care Commitment

    Celebrating Customer Care Commitment

    Earlier this month, we celebrated Customer Service Week. It’s an annual celebration...

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  • The Future of Customer Care for Public Sector

    The Future of Customer Care for Public Sector

    Golf legend Ben Hogan says, “The most important shot in golf is the next one” and even though I’m not an avid golfer, I...

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  • Solving the Federal Customer Service Problem with Technology

    Solving the Federal Customer Service Problem with Technology

    Customers are the lifeblood of any organization and ensuring their satisfaction should be a top priority. In the past,...

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  • Multi-Channel Customer Service: Better Quality, Higher Satisfaction

    Multi-Channel Customer Service: Better Quality, Higher Satisfaction

    Along with the floppy disk and VHS tape, 9-to-5, landline-based customer service is a thing of the past. Forrester...

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