Boston Transportation Department

April 19, 2016

Although 600,000 people live in Boston, another 600,000 come into the city to work, shop and see the sights each day.

These volumes make proper on-street parking management and enforcement both a challenge and a necessity for economic growth. Accuracy, from the way tickets are written to the way they are processed, is critical.

Boston’s Office of Parking Clerk initially engaged Conduent to provide back-office support. But this arrangement laid the foundation for great things to come. Boston gained the foundational elements needed to build a world-class on-street parking operation from the ground-up.

Innovations from this 30-plus year public-private partnership include online, real-time payment of parking tickets; online applications for residential parking; kiosks to pay tickets, remove boots and reclaims towed vehicles.

The system resulted in a high parking ticket collection rate; a culture of compliance marked by improved ticket accuracy; high turnover of parking spaces and easy web and kiosk payment systems.

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