Helping Attendees Deliver Uncommon MAGIC in Customer Experience
Conduent’s annual client conference kicks off Monday, October 28 in Washington, D.C., and this year we are thrilled to host Earvin “Magic” Johnson as our headline speaker.
At Continuum ’19, we’ll focus on the power of “I”: delivering Individualized, Immediate and Intelligent Interactions by understanding client needs and applying the latest technologies to keep pace with their ever-increasing expectations. Continuum ’19 will explore digital transformation from operations to employee experiences to elevate end-user experiences in any industry.
Johnson’s keynote speech titled, Uncommon MAGIC: Understanding Your Customers and Over-Delivering, will underscore important, end-user themes that will be present in other speeches, fireside chats, client panels, industry break-outs and discussions over the course of the conference.
As Chairman and Chief Executive Officer of Magic Johnson Enterprises, basketball legend Earvin “Magic” Johnson has spent over 20 years parlaying his philosophy of “doing well and doing good” into a winning formula for successful business ventures. He built Magic Johnson Enterprises to a globally-recognized business by investing in industries ranging from healthcare, financial services, retail, sports and entertainment by following the “MAGIC” principle: understand what your customers want then over-deliver on those expectations.
During his keynote session, Johnson will share more about the values behind his ventures, how he is remaining relevant in a dynamic digital age through infrastructure and technology investments, and how to deeply understand your customers to elevate their experience and the community around them.
Throughout Continuum, we will explore the ways that our clients can keep pace with new expectations in service delivery and enhance every experience for their end users. A combination of pre-eminent speakers and participation in collaborative discussions and relevant tracks promise to make Continuum a thought-provoking event!
If you’re a current Conduent client and you’d like to receive an invitation to Continuum ’19, please contact your Conduent representative. For any other questions, please email Client.Experience@Conduent.com. We are looking forward to this incredible opportunity to learn, network and explore the future of end-user experience with our clients and industry partners.
Don’t miss out on this exciting opportunity to learn from a basketball legend and up your business game for long-term success.
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