Infographic: How Contact Tracing Works

How can organizations serve customer needs today while creating long-lasting customer loyalty for the future?

There is a growing demand in pharma for solutions that offer a data-driven approach to engage with healthcare providers in a scalable way. The end goal is to create a better end-to-end experience.

For pharma to thrive, it must adapt to using technologies like text messages, emails and IVR in thoughtful new ways to automate and to simplify the approach to patient engagement.

Contact centers should track data that correlates to agent performance, customer profiles and business insights. Then use that data intentionally for maximum CX impact.

By digitising legal invoice review, complex organisations like the NHS can identify and eliminate legal spend leakage, save time, and deliver improved outcomes through enhanced data insight.

Conduent trainers were recognized by the SC Governor’s Committee on Employment of People with Disabilities for their work developing training for the visually impaired.

Healthcare disruption is increasingly being viewed through a strategic lens, where forward-thinkers see the benefits of intentional, strategic disruption to drive positive change.

Despite a multitude of digital interaction channels, print communications have stood the test of time. Businesses who understand why are using print for strategic advantage.

It goes to follow that you cannot get a full picture of communication without including instant messaging. This is especially true for litigators evaluating chat messages for eDiscovery.

Adam Appleby shares four key lessons that all veterans can use as they transition from military life to success in the civilian workforce.

As in other cultures around the world, India’s culture hasn’t traditionally been easy for the LGBTQIA+ community.

During a recent Q&A discussion, Andrea Rigobello shared this incredible story of how he and Arjola Dedaj became training partners and what they’ve accomplished together.

Given the diverse makeup of many communities throughout the U.S., how can groups most likely to experience health disparities be identified at the local level? Start with reliable data.

Juneteenth is a time for us all to reflect on our journey. It's a time to show appreciation for those who endured so much, and it's a time for renewed focus on the road ahead.