Delivering Over the Top Experiences: Conduent CEO Ashok Vemuri at Conduent Continuum 2017

January 17, 2018

Over the Top Customer Experience

Conduent helps its clients exceed the expectations of customers, patients, staff and constituents in each interaction.

Everything about the way we interact with our customers and employees is changing. In this new reality, the experience is becoming the key factor for driving retention and loyalty. Customer experience is the new battlefield.

An Over the Top Experience hinges on four questions:

  1. Do you know me?
  2. Is your experience built around me?
  3. Can you learn from me?
  4. Are you listening to me?
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