The Death of the Call Center

Federal, state and local public health organizations struggling to monitor the spread of coronavirus (COVID-19) and individuals exposed, now have access to a proven tool to help resolve this critical

Cost reduction, regulatory compliance and curbing delinquencies have been a big focus — but what competitive differentiators will be most critical for mortgage and consumer lending businesses in 2020

Webinar : “Enabling Faster Payments: An Insider's View into Launching a Digital Journey” The post Webinar: Enabling Faster Payments appeared first on Conduent.

A closer look at the reality of leveraging processes, people and technology to improve end-user interactions. The post eBook: 5 Truths and a Lie About Digital Transformation appeared first on...

It is now part of their job to identify trends and help their organizations stay in front of skills needs, provide continual learning The post eBook: Why Learning is Pivotal to Business...

In a recent press release, Conduent announced it was named an overall leader in NelsonHall’s Advanced Analytics NEAT Rankings across multiple industries, including healthcare.

Artificial Intelligence (AI) has been around for decades, but the technology has reached a pivotal point for its impact on businesses, consumers and s The post AI-Driven Digital Interactions:...

When an organization is ready to replace its CAPS system, there are bound to be some growing pains. The post eBook: The Secret to Successful CAPS Implementation appeared first on Conduent.

This eBook presents best practices to implement EVV and how Conduent can help state agency leaders ensure accuracy, reduce fraud, save time and money The post Implementing Electronic Visit...

Everest Group recently released its report titled: ”Banking BPS- Service Provider Landscape with Services PEAK Matrix, Assessment 2019.” As part of the report, Everest Group updated its classification

Industry 4.0 calls for a massive overhaul of the way manufacturing enterprises do business — right from the supply chain, on to the production floor, The post eBook: 5 Ways Smart Manufacturing is...

eDiscovery models are shifting as corporations re-evaluate the level of responsibility and internal investment they are willing to make. The post Whitepaper: Right-Sizing Electronic Discovery –...

At Conduent, we see UR as a process that is ripe for a new vision. One that focuses on personalized medical management. The post Stratacare® Utilization Review: Bringing a new approach to...

The world of transportation and the solutions available to tackle transportation challenges have advanced rapidly over the past few decades.

This eBook explores the challenges both employers and participants face in making the best use of the HSA The post eBook: Unlocking the full power of the HSA appeared first on Conduent.

The vast majority of healthcare IT leaders agree — data that organizations have and use largely remains inadequately organized for optimal use. The post The Emerging Landscape of Data in...

Disrupt or Be Disrupted: 5 Key Actions Business Leaders Must Take To Stay Relevant in 2019 The post Disrupt or Be Disrupted appeared first on Conduent.