The Death of the Call Center

June 27, 2016

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It looks like the call center’s days are numbered.

In our recent worldwide survey, 42% of respondents said that the call center will cease to exist by 2025. Yet it’s still the preferred channel for 25% of people worldwide, and 31% in the US. So even though it’s popular today, it’s still likely to be replaced by automated systems.

Read our slideshare for some surprising insights, including:

Why the call center is not nearly as convenient as many consumers imagine, and is costing organizations more than it should.
How digital channels are currently failing to deliver, and how that’s pushing up call center costs.
How analytics, automation and artificial intelligence will transform the way people interact with brands.
How it’s possible to improve service, reduce costs and free up valuable resources.
Why the call center could just become a profit center.

The death of the call center actually marks the birth of something far more exciting – an opportunity that all organizations should seize right now.

Read our slideshare to find out how.

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