Customer/Constituent/Patient Experience

  • Everest Group positions Conduent as Healthcare BPO Leader

    Everest Group positions Conduent as Healthcare BPO Leader

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  • Delaware Child Support System

    Delaware Child Support System

    Bringing Case Management of Child Support Enforcement Services into the 21st Century

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  • Case Study: Robotic Process Automation (RPA)

    Case Study: Robotic Process Automation (RPA)

    Conduent’s deep process expertise and Robotic Process Automation (RPA) solution helped leading cable operator save costs and improve customer ratings. The post Case Study: Robotic Process...

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  • The State of Customer Experience 2017 Quiz

    The State of Customer Experience 2017 Quiz

    Test your knowledge of customer expectations in the Communications, Media and Technology industries. The post The State of Customer Experience 2017 Quiz appeared first on Conduent.

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  • The State of Customer Experience 2017

    The State of Customer Experience 2017

    Customers express more patience with web chat, social media and virtual assistant communications – but only for so long before frustration kicks in. The post The State of Customer Experience 2017...

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  • Insights from the 2017 Customer Experience Report: Christine Landry at Conduent Continuum 201714:41

    Insights from the 2017 Customer Experience Report: Christine Landry at Conduent Continuum 2017

    At Conduent Continuum 2017, Group Chief Executive of Consumer and Industrials, Christine Landry discusses insights from our 2017 Customer Experience Survey. Customers are unhappy with their technolog

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  • Effective Employee Onboarding

    Effective Employee Onboarding

    Onboarding is a journey, not an event. Don't miss a critical step in the engagement of your people. The post Effective Employee Onboarding appeared first on Conduent.

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  • Delivering Over the Top Experiences: Conduent CEO Ashok Vemuri at Conduent Continuum 201726:36

    Delivering Over the Top Experiences: Conduent CEO Ashok Vemuri at Conduent Continuum 2017

    At Conduent Continuum 2017, CEO Ashok Vemuri explains how the intersection of evolving expectations, new technologies and partnership models can enable differentiation and competitive advantages. The

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  • Avoid Costly M&A Risks

    Avoid Costly M&A Risks

    Learn which pre- and post-M&A activities are critical to reducing costly risks. The post Avoid Costly M&A Risks appeared first on Conduent.

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  • IPPS Final Rule Brings Annual Changes to Inpatient Payments

    IPPS Final Rule Brings Annual Changes to Inpatient Payments

    Medicare’s Inpatient Prospective Payment System (IPPS) Final Rule for FFY 2018 brings a myriad of changes. The post IPPS Final Rule Brings Annual Changes to Inpatient Payments appeared first on...

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  • The Priority Gap Widens

    The Priority Gap Widens

    Our new survey results provide a revealing glimpse into the patient-provider relationship. The post The Priority Gap Widens appeared first on Conduent.

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  • Transforming Government, Touching Lives1:25

    Transforming Government, Touching Lives

    We help government agencies serve their most valuable assets – the citizens. For more information, please visit http://www.conduent.com/public-sector-solutions/

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  • Nurse Case Management - Helping Patients Choose

    Nurse Case Management - Helping Patients Choose

    Patients want unbiased information from people who care about their well-being. Nurse Case Managers can help. The post Nurse Case Management: Helping Patients Choose appeared first on Conduent.

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  • Report: Organizational Cloud Readiness Insights 2017

    Report: Organizational Cloud Readiness Insights 2017

    Read about the top barriers to successful Cloud transformation, according to our Cloud Reality Check research. The post Organizational Cloud Readiness Insights 2017 appeared first on Conduent.

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  • Transportation Analytics

    Transportation Analytics

    Driving efficiency, reducing congestion, getting people where they need to go. The post Transportation Analytics appeared first on Conduent.

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  • Conduent - Advancing Customer Experience2:17

    Conduent - Advancing Customer Experience

    We help our clients to delight their customers with personalized, secure experiences across platforms. Learn more at https://www.conduent.com

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  • HealthFocus: Government Healthcare Solutions News

    HealthFocus: Government Healthcare Solutions News

    Highlighting new ways government healthcare programs can improve health outcomes. The post HealthFocus appeared first on Conduent.

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  • Case Study: Puebla is Taking Public Transportation in a New Direction

    Case Study: Puebla is Taking Public Transportation in a New Direction

    The City increased operational frequency while improving the rider experience. The post Puebla is Taking Public Transportation in a New Direction appeared first on Conduent.

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  • e-Book: The Myths of Open Payment Fare Collection—Debunked!

    e-Book: The Myths of Open Payment Fare Collection—Debunked!

    Separating myth from reality in the search for lower costs and increased revenue. The post The Myths of Open Payment Fare Collection—Debunked! appeared first on Conduent.

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  • White Paper: The Benefits of Bundling

    White Paper: The Benefits of Bundling

    Bundling encourages operational efficiencies, which means lower costs and better service. The post The Benefits of Bundling appeared first on Conduent.

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