For the most successful contact centers, work from home is not only a physical work environment construct or a “nice to have,” it’s an absolute requirement for organizations that want to succeed.
Contact centers should track data that correlates to agent performance, customer profiles and business insights. Then use that data intentionally for maximum CX impact.
Hear from Customer Experience Author and Leading Expert, Blake Morgan and Conduent’s Customer Experience Management President, Randall King as they discuss: - Understanding personalization through yo
When built well and implemented correctly, chatbots and other types of AI-based support solutions improve user experience, save money, and free up call center associates for other important work.