Customer Experience
Content about Conduent's Customer Experience Services
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Read ArticleExploring the Digital Customer Experience in the Future of Telecom
Digital customer experience channels offer CSPs the flexibility and scalability to meet customer expectations in ways that leave even the most sophisticated multichannel contact centers in the dust.
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Read ArticleFrom Transactions to Interactions: Creating the Future of Customer Experience
Two-thirds of marketers say their companies compete mostly on the basis of customer experience, and that percentage is expected to climb to 81% in the next 2 years.
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Read FlipbookCase Study: Conduent Automation Suite
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Read ArticleWhere do strategic partners fit in the race to 5G?
With so many players in this space and pieces in motion, mobile operators will need to be smart about their partnerships. How can strategic partnerships help mobile operators — and their customers...
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Read ArticleGoodbye Transaction Processing, Hello Digital World
Consider how the Finance and Accounting (F&A) industries functioned five years ago. Now compare that to how we do things today.
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0:25Watch VideoThe Three Questions That Ground You in Disruptive Times (Part Three)
Three questions guide you in your efforts to drive a personal digital experience. They are fundamental because while the digital realm is a new one, the old rules still apply.
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0:30Watch VideoThree Questions That Ground You in Disruptive Times (Part Two)
OTT companies are reaching new heights in customer and employee satisfaction. By applying predictive analytics and automation they’re bringing new levels of immediacy, personalization and convenience.
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0:45Watch VideoThree Questions that Ground You in Disruptive Times (Part One)
Knowing your end-user in a digital context is the first step toward delivering an intuitive, OTT experience and cultivating a loyal following.
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Read ArticleSurvey Says: Traditional Customer Care is Dying
We get on the phone, we wait for a robotic voice to tell us which buttons to push, and then we hear it. “Your call is important to us. . . Please stay on the line. . .” And we wait. This is...
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Read Flipbook
Delaware Child Support System
Bringing Case Management of Child Support Enforcement Services into the 21st Century
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Read ArticleCase Study: Robotic Process Automation (RPA)
Conduent’s deep process expertise and Robotic Process Automation (RPA) solution helped leading cable operator save costs and improve customer ratings. The post Case Study: Robotic Process...
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Read ArticleThe State of Customer Experience 2017
Customers express more patience with web chat, social media and virtual assistant communications – but only for so long before frustration kicks in. The post The State of Customer Experience 2017...
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15:01Watch VideoTouching the Lives of Millions: Dave Amoriell at Conduent Continuum 2017
At Conduent Continuum 2017, President of Public Sector Dave Amoriell explains how Conduent impacts the lives of people every day. Whether its digital payments, claims processing, benefit administrat
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14:41Watch VideoInsights from the 2017 Customer Experience Report: Christine Landry at Conduent Continuum 2017
At Conduent Continuum 2017, Group Chief Executive of Consumer and Industrials, Christine Landry discusses insights from our 2017 Customer Experience Survey. Customers are unhappy with their technolog
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Read ArticleEffective Employee Onboarding
Onboarding is a journey, not an event. Don't miss a critical step in the engagement of your people. The post Effective Employee Onboarding appeared first on Conduent.
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26:36Watch VideoDelivering Over the Top Experiences: Conduent CEO Ashok Vemuri at Conduent Continuum 2017
At Conduent Continuum 2017, CEO Ashok Vemuri explains how the intersection of evolving expectations, new technologies and partnership models can enable differentiation and competitive advantages. The
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Read ArticleThe Priority Gap Widens
Our new survey results provide a revealing glimpse into the patient-provider relationship. The post The Priority Gap Widens appeared first on Conduent.
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Read ArticleTransportation Analytics
Driving efficiency, reducing congestion, getting people where they need to go. The post Transportation Analytics appeared first on Conduent.
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Read ArticleChanging Role of Toll Road Operators
Automated and connected vehicles pose challenges and opportunities. Toll road operators are considering solutions. The post Changing Role of Toll Road Operators appeared first on Conduent.
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Read ArticleSharing the City to Achieve Livability
For city managers, mayors and other elected officials, it is obvious that automotive congestion reduction is an important goal. But too often not asked: Why and to what end?
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