Customer Experience

How Can Federal Agencies Improve the Customer Experience?

Creating Value in the Age of Digital Interactions

There are some interesting forecasts about the opportunities for businesses to capitalize on improving the digital experience. Gartner projects that by 2020, chatbots, or virtual customer assistants.

Learning How Consumers Interact with Brands: Our 2018 Consumer Experience Report is Coming Soon

We’ve conducted targeted industry surveys for the past several years, surveying tens of thousands of consumers to pinpoint their interactions with brands during various stages in the CX.

The Future of Customer Engagement is Omni-channel – and Integrated

The most important question for the future will be: Are those omni-channel engagements fully integrated?

Opening Doors to Eligibility Services with Omni-Channel Options

New Survey Data Says: In the Age of Digital Interactions, Citizens Expect More from Government Agencies

Exploring the Digital Customer Experience in the Future of Telecom

Digital customer experience channels offer CSPs the flexibility and scalability to meet customer expectations in ways that leave even the most sophisticated multichannel contact centers in the dust.

From Transactions to Interactions: Creating the Future of Customer Experience

Two-thirds of marketers say their companies compete mostly on the basis of customer experience, and that percentage is expected to climb to 81% in the next 2 years.

Where do strategic partners fit in the race to 5G?

With so many players in this space and pieces in motion, mobile operators will need to be smart about their partnerships. How can strategic partnerships help mobile operators — and their customers...

Goodbye Transaction Processing, Hello Digital World

Consider how the Finance and Accounting (F&A) industries functioned five years ago. Now compare that to how we do things today.

Survey Says: Traditional Customer Care is Dying

We get on the phone, we wait for a robotic voice to tell us which buttons to push, and then we hear it. “Your call is important to us. . . Please stay on the line. . .” And we wait. This is...

Case Study: Robotic Process Automation (RPA)

Conduent’s deep process expertise and Robotic Process Automation (RPA) solution helped leading cable operator save costs and improve customer ratings. The post Case Study: Robotic Process...

Effective Employee Onboarding

Onboarding is a journey, not an event. Don't miss a critical step in the engagement of your people. The post Effective Employee Onboarding appeared first on Conduent.