Content about Conduent's Customer Experience Services
Creating Value in the Age of Digital Interactions
There are some interesting forecasts about the opportunities for businesses to capitalize on improving the digital experience. Gartner projects that by 2020, chatbots, or virtual customer assistants.
Learning How Consumers Interact with Brands: Our 2018 Consumer Experience Report is Coming Soon
We’ve conducted targeted industry surveys for the past several years, surveying tens of thousands of consumers to pinpoint their interactions with brands during various stages in the CX.
The Future of Customer Engagement is Omni-channel – and Integrated
The most important question for the future will be: Are those omni-channel engagements fully integrated?
Opening Doors to Eligibility Services with Omni-Channel Options
New Survey Data Says: In the Age of Digital Interactions, Citizens Expect More from Government Agencies
Exploring the Digital Customer Experience in the Future of Telecom
Digital customer experience channels offer CSPs the flexibility and scalability to meet customer expectations in ways that leave even the most sophisticated multichannel contact centers in the dust.
From Transactions to Interactions: Creating the Future of Customer Experience
Two-thirds of marketers say their companies compete mostly on the basis of customer experience, and that percentage is expected to climb to 81% in the next 2 years.
Case Study: Conduent Automation Suite
Where do strategic partners fit in the race to 5G?
With so many players in this space and pieces in motion, mobile operators will need to be smart about their partnerships. How can strategic partnerships help mobile operators — and their customers...
Goodbye Transaction Processing, Hello Digital World
Consider how the Finance and Accounting (F&A) industries functioned five years ago. Now compare that to how we do things today.
The Three Questions That Ground You in Disruptive Times (Part Three)
Three questions guide you in your efforts to drive a personal digital experience. They are fundamental because while the digital realm is a new one, the old rules still apply.
Three Questions That Ground You in Disruptive Times (Part Two)
OTT companies are reaching new heights in customer and employee satisfaction. By applying predictive analytics and automation they’re bringing new levels of immediacy, personalization and convenience.
Three Questions that Ground You in Disruptive Times (Part One)
Knowing your end-user in a digital context is the first step toward delivering an intuitive, OTT experience and cultivating a loyal following.
Survey Says: Traditional Customer Care is Dying
We get on the phone, we wait for a robotic voice to tell us which buttons to push, and then we hear it. “Your call is important to us. . . Please stay on the line. . .” And we wait. This is...
Delaware Child Support System
Bringing Case Management of Child Support Enforcement Services into the 21st Century
Case Study: Robotic Process Automation (RPA)
Conduent’s deep process expertise and Robotic Process Automation (RPA) solution helped leading cable operator save costs and improve customer ratings. The post Case Study: Robotic Process...
Touching the Lives of Millions: Dave Amoriell at Conduent Continuum 2017
At Conduent Continuum 2017, President of Public Sector Dave Amoriell explains how Conduent impacts the lives of people every day. Whether its digital payments, claims processing, benefit administrat
Insights from the 2017 Customer Experience Report: Christine Landry at Conduent Continuum 2017
At Conduent Continuum 2017, Group Chief Executive of Consumer and Industrials, Christine Landry discusses insights from our 2017 Customer Experience Survey. Customers are unhappy with their technolog
Effective Employee Onboarding
Onboarding is a journey, not an event. Don't miss a critical step in the engagement of your people. The post Effective Employee Onboarding appeared first on Conduent.
Delivering Over the Top Experiences: Conduent CEO Ashok Vemuri at Conduent Continuum 2017
At Conduent Continuum 2017, CEO Ashok Vemuri explains how the intersection of evolving expectations, new technologies and partnership models can enable differentiation and competitive advantages. The