Case Study: Conduent Automation Suite

June 6, 2018

Conduent worked with a leading cruise line service provider to reduce customer abandoned calls and hold times and reduce costs, all while maintaining and improving sales conversion, by using the intelligent automation and Conduent Case Management (CCM) system, part of the Conduent Automated Suite (CAS) digital interaction platform.
 
Read the case study to see how our intelligent automation helped the company increase process efficiencies and improve first-touch customer experience.

Previous Article
From Transactions to Interactions: Creating the Future of Customer Experience
From Transactions to Interactions: Creating the Future of Customer Experience

Two-thirds of marketers say their companies compete mostly on the basis of customer experience, and that pe...

Next Article
Where do strategic partners fit in the race to 5G?
Where do strategic partners fit in the race to 5G?

With so many players in this space and pieces in motion, mobile operators will need to be smart about their...