More than ever, customers will remain loyal to brands that provide a seamless, omnichannel experience that is both memorable and effective, across all interactions. While technology innovations are a catalyst for exciting changes in the world of customer experience management, there are other big ideas and solutions that will have an equally transformative impact.
This eBook examines:
- The new mandate for human-centric, connected experiences across channels
- How technology and a human touch go hand-in-hand
- The ways that evolving expectations are changing how companies measure performance
- Why work-at-home and other flexible constructs are critical for long-term success