The Customer Journey - Lukewarm to Love

Today, creating a positive customer experience has become a requirement, not just a nice-to-have. CX is a critically important contributor to business success.

Multichannel to omnichannel — it seems like it happened overnight. It’s now essential to be able to engage and provide services to members, consumers, patients, and constituents...

In 2018, industries are expected to spend $189 billion on IoT solutions in manufacturing. This opens up a whole new world of application possibilities for industries nationwide and across the globe.

It’s time to start treating transactional execution like the block-and-tackle infrastructure it is, not the prize.

Learning and development may not be the first department diving into digital and AI transformation within your organization, but don’t let that stop you from getting ready. The digital age demands...

Consider how the Finance and Accounting (F&A) industries functioned five years ago. Now compare that to how we do things today.

It started about 10 years ago, and came upon us so quickly that many business leaders are only just now waking up to it. The Fourth Industrial Revolution — it’s here, and it’s rapidly changing the...