In an increasingly complex consumer journey, the end-user experience is pivotal to business success. Whether through a mobile device, over the phone, or via chat, email or text — consumers want interactions that are relevant, contextual, real time, personalized, secure and positive.
Multichannel to omnichannel — it seems like it happened overnight. It’s now essential to be able to engage ...
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By leveraging Conduent’s CXM solutions at the core of its customer experience strategy, a worldwide shipping giant earned recognition as a leading customer service provider in its industry.
Lifting and shifting print and fulfillment operations for a global risk management company saving them $2M a year.
Today, creating a positive customer experience has become a requirement, not just a nice-to-have. CX is a critically important contributor to business success.
Digital transformation is a continuum. But by simply embarking on the path toward digitization, you’ll see big benefits:
Multichannel to omnichannel — it seems like it happened overnight. It’s now essential to be able to engage and provide services to members, consumers, patients, and constituents...
Conduent was recognized as a leader in the NelsonHall Healthcare Commercial Payer BPS report, which examines BPS activities associated with healthcare insurance in the commercial sector in the United
In 2018, industries are expected to spend $189 billion on IoT solutions in manufacturing. This opens up a whole new world of application possibilities for industries nationwide and across the globe.
It’s time to start treating transactional execution like the block-and-tackle infrastructure it is, not the prize.
Learning and development may not be the first department diving into digital and AI transformation within your organization, but don’t let that stop you from getting ready. The digital age demands...
Consider how the Finance and Accounting (F&A) industries functioned five years ago. Now compare that to how we do things today.
It started about 10 years ago, and came upon us so quickly that many business leaders are only just now waking up to it. The Fourth Industrial Revolution — it’s here, and it’s rapidly changing the...