In an increasingly complex consumer journey, the end-user experience is pivotal to business success. Whether through a mobile device, over the phone, or via chat, email or text — consumers want interactions that are relevant, contextual, real time, personalized, secure and positive.
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Conduent HSP Payer Suite Earns Leadership Ranking in NelsonHall’s Healthcare Commercial Payer BPS Report
Conduent was recognized as a leader in the NelsonHall Healthcare Commercial Payer BPS report, which examines BPS activities associated with healthcare insurance in the commercial sector in the United
OmniChannel Communications from Conduent
See how we use AI, automation and analytics to help our clients create more intelligent, personalized customer communications while lowering their costs.
What can manufacturers gain from a digitally connected world? A whole lot.
In 2018, industries are expected to spend $189 billion on IoT solutions in manufacturing. This opens up a whole new world of application possibilities for industries nationwide and across the globe.
Actionable Insights - The New Service Level Agreement between Service Providers and Clients
It’s time to start treating transactional execution like the block-and-tackle infrastructure it is, not the prize.
Learning Management through Enabled Data
Learning and development may not be the first department diving into digital and AI transformation within your organization, but don’t let that stop you from getting ready. The digital age demands...
Goodbye Transaction Processing, Hello Digital World
Consider how the Finance and Accounting (F&A) industries functioned five years ago. Now compare that to how we do things today.
The Customer Journey - Lukewarm to Love
Everest Group positions Conduent as Healthcare BPO Leader
BPO Powered by Intelligent Automation
Digitization Connects the Dots Between Front and Back Offices
The Three Cs of Customer Engagement
The Fourth Industrial Revolution is here — and it’s reshaping everything.
It started about 10 years ago, and came upon us so quickly that many business leaders are only just now waking up to it. The Fourth Industrial Revolution — it’s here, and it’s rapidly changing the...
Case Study: Robotic Process Automation (RPA)
Conduent’s deep process expertise and Robotic Process Automation (RPA) solution helped leading cable operator save costs and improve customer ratings. The post Case Study: Robotic Process...
The Journey to Digital Transformation
Digital transformation — it’s a common enough phrase in modern business parlance. But what does it mean, exactly? And more importantly, how do you do it properly?
Insights from the 2017 Customer Experience Report: Christine Landry at Conduent Continuum 2017
At Conduent Continuum 2017, Group Chief Executive of Consumer and Industrials, Christine Landry discusses insights from our 2017 Customer Experience Survey. Customers are unhappy with their technolog
Delivering Over the Top Experiences: Conduent CEO Ashok Vemuri at Conduent Continuum 2017
At Conduent Continuum 2017, CEO Ashok Vemuri explains how the intersection of evolving expectations, new technologies and partnership models can enable differentiation and competitive advantages. The
The Possibilities of Blockchain: Use Cases for B2B, B2C and Government Services
If you think the future of blockchain is only in the financial services industry, think again. Blockchain applications in business and government services are seemingly endless.
Fortune Most Powerful Women NextGen Inspires Empowerment of Women in Business
Female leaders can have a major impact and influence on future generations, because there are a relatively small number of women in the upper ranks of business.
IPPS Final Rule Brings Annual Changes to Inpatient Payments
Medicare’s Inpatient Prospective Payment System (IPPS) Final Rule for FFY 2018 brings a myriad of changes. The post IPPS Final Rule Brings Annual Changes to Inpatient Payments appeared first on...
HealthFocus: Government Healthcare Solutions News