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Lending Market Must-Knows for 2020 and Beyond

Cost reduction, regulatory compliance and curbing delinquencies have been a big focus — but what competitive differentiators will be most critical for mortgage and consumer lending businesses in 2020 and into the future?  This infographic highlights several key trends that will be pivotal in shaping lenders’ ability to succeed going forward. 



Conduent is a leader in Data and Document Assurance and Consumer and Loan Servicing solutions. Our market-leading technology platforms like BlitzDocs® and Conduent Loan Manager help our lending clients achieve unprecedented success. 

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1.  J. D. Power, press release, “Primary Loan Servicers Have a Trust Problem with their Customers,” August 1, 2019
2.  Mortgage Bankers Association, “How Technology is Changing the Mortgage Industry,” April 8, 2019
3.  Conduent End User Engagement Services, “The Future of Customer Engagement is Omni-channel – and Integrated,” September, 2018
4.  PriceWaterhouseCoopers, “Financial services technology 2020 and beyond: Embracing disruption,” 2019
5.  Bank Innovation, “10 Ways Banking Will Be Different in 2020,” October 19, 2016
6.  Pew Research Center, “Millennials are the largest generation in the U.S. labor force,” April 11, 2018
7.  Forbes, “Five Trends Shaping Fintech Into 2020,” September 9, 2019
8.  Cornerstone Home Lending, Inc.,4 ways lending to millennial homebuyers is different,” 2019
9.  Baker Donelson, “Privacy & Cybersecurity Due Diligence – No Longer Optional: Company Fined $124 Million for Pre-Merger Compromise,” July 29, 2019.
10. The Financial Brand, “Six Major Trends in Lending for Financial Marketers in 2019,” January 23, 2019
11. Defi Solutions, “Auto Finance Industry Trends that Will Disrupt Lending as We Know it…” May 23, 2018
12. United States Cyber Security Magazine, “Top 10 Cybersecurity Risks For 2019,” 2019