Everest Group positions Conduent as Healthcare BPO Leader

March 7, 2018

Analyst and consulting firm Everest Group released its report titled “Healthcare Payer BPO – Service Provider Landscape with Services PEAK MatrixTM Assessment 2018”. This report analyzes the changing dynamics of the healthcare payer BPO landscape and assesses service providers across several key dimensions.

As a part of this report, Everest Group updated its classification of 25 service providers into Leaders, Major Contenders, and Aspirants. The PEAK Matrix is a framework that provides an objective, data-driven, and comparative assessment of healthcare payer BPO service providers based on their absolute market success and delivery capability. Based on the analysis, Conduent cemented its position as a Leader – its highest designation.

Everest Group outlined Conduent as having the rare capability to service both the Medicaid and commercial plan markets and one of the few players to possess the significant nearshore resources required to distribute workload to meet client needs and service Spanish-speaking populations. Attributed with many key strengths, the report also calls out Conduent’s diversified client set and access to abundant data sets, which can be leveraged to drive initiatives such as population health.


Ranging from custom engagement and itinerary development, to subrogation and credit balance reviews, Conduent’s healthcare business process services help payers streamline claims operations, reduce operational costs, and launch new plans in the market. Used by all of the top 20 U.S. health plans, Conduent’s Healthcare Payer solutions reach all member touchpoints to transform member engagement.

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