Improvement to Family Support Program’s response rate
Conduent worked with an existing customer to put a process in place to field thousands of citizen phone calls, to keep one state’s family support program running smoothly.
Conduent worked with an existing customer to put a process in place to field thousands of citizen phone calls, to keep one state’s family support program running smoothly. In just one month’s time, Conduent set up a new family support program hotline and made changes to the existing CRM tool to allow for call tracking — helping them execute on a promise to families.