Insights from the 2017 Customer Experience Report: Christine Landry at Conduent Continuum 2017

January 17, 2018

Moving from Customer Care to Customer Experience

There’s no one-size-fits-all approach to building a great Customer Experience. Each customer has different expectations.

Mobile devices have changed the nature of supporting customers.

We identified three different audience personas that each require a different approach to create the best Customer Experience:

  • DIY Heroes
  • Digital Conversationalists
  • Conversationalists

Christine Landry, Group Chief Executive of Consumer and Industrials at Conduent, reveals more insights from our Customer Experience Report at Conduent Continuum 2017.

Previous Article
White Paper: Right-Sizing E-Discovery
White Paper: Right-Sizing E-Discovery

Outsourcing in e-discovery gives organizations greater focus, control, flexibility and cost predictability....

Next Video
Delivering Over the Top Experiences: Conduent CEO Ashok Vemuri at Conduent Continuum 2017
Delivering Over the Top Experiences: Conduent CEO Ashok Vemuri at Conduent Continuum 2017

At Conduent Continuum 2017, CEO Ashok Vemuri explains how the intersection of evolving expectations, new te...