Over the Top Customer Experience
Conduent helps its clients exceed the expectations of customers, patients, staff and constituents in each interaction.
An Over the Top Experience hinges on four questions:
- Do you know me?
- Is your experience built around me?
- Can you learn from me?
- Are you listening to me?
Everything about the way we interact with our customers and employees is changing. In this new reality, the experience is becoming the key factor for driving retention and loyalty. Customer experience is the new battlefield.