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ISG Provider Lens™ Contact Center – Customer Experience Services Europe & U.K. 2020 Quadrant

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Conduent designated a “Leader”

ISG’s report on Contact Center – Customer Experience Services Europe & U.K. 2020 is comprised of multiple quadrants covering the entire spectrum of services that an enter­prise client requires. In 2020, Conduent was listed as a “Leader” in the Digital Operations quadrant.

The Digital Operations quadrant measures service provider capability based on the key tenets of contact center operations such as end-to-end contact center services, talent development and management, global landscape and the ability to provide onshore, nearshore and offshore services. Digital technology offerings such as automation, AI/ML, analytics services, omnichannel, work-from-home solutions, security and compliance are also considered a part of this quadrant evaluation.

The “Leaders” among the vendors/ providers evaluated by ISG have a highly attractive product and service offering and a very strong market and competitive position; they fulfill all requirements for successful market cultivation. They can be regarded as opinion leaders, providing strategic impulses to the market. They also ensure innovative strength and stability.