Insights from the 2017 Customer Experience Report: Christine Landry at Conduent Continuum 2017

January 17, 2018

Moving from Customer Care to Customer Experience

There’s no one-size-fits-all approach to building a great Customer Experience. Each customer has different expectations.

Mobile devices have changed the nature of supporting customers.

We identified three different audience personas that each require a different approach to create the best Customer Experience:

  • DIY Heroes
  • Digital Conversationalists
  • Conversationalists

Christine Landry, Group Chief Executive of Consumer and Industrials at Conduent, reveals more insights from our Customer Experience Report at Conduent Continuum 2017.

Previous Video
Touching the Lives of Millions: Dave Amoriell at Conduent Continuum 2017
Touching the Lives of Millions: Dave Amoriell at Conduent Continuum 2017

At Conduent Continuum 2017, President of Public Sector Dave Amoriell explains how Conduent impacts the live...

Next Video
Delivering Over the Top Experiences: Conduent CEO Ashok Vemuri at Conduent Continuum 2017
Delivering Over the Top Experiences: Conduent CEO Ashok Vemuri at Conduent Continuum 2017

At Conduent Continuum 2017, CEO Ashok Vemuri explains how the intersection of evolving expectations, new te...