Dharma Rajagopalan

Dharma is the Vice President & General Manager of Conduent Multichannel Communication Services.

  • The Future of Customer Engagement is Omni-channel – and Integrated

    The Future of Customer Engagement is Omni-channel – and Integrated

    The most important question for the future will be: Are those omni-channel engagements fully integrated?

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  • From Transactions to Interactions: Creating the Future of Customer Experience

    From Transactions to Interactions: Creating the Future of Customer Experience

    Two-thirds of marketers say their companies compete mostly on the basis of customer experience, and that percentage is expected to climb to 81% in the next 2 years.

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