Transform Your Customers’ Experience with CDP Technology
Multichannel to omnichannel — it seems like it happened overnight. It’s now essential to be able to engage and provide services to members, consumers, patients, and constituents...
The Future of Customer Engagement is Omni-channel – and Integrated
The most important question for the future will be: Are those omni-channel engagements fully integrated?
From Transactions to Interactions: Creating the Future of Customer Experience
Two-thirds of marketers say their companies compete mostly on the basis of customer experience, and that percentage is expected to climb to 81% in the next 2 years.