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Read ArticleThe Future of Customer Engagement is Omni-channel – and Integrated
The most important question for the future will be: Are those omni-channel engagements fully integrated?
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Read ArticleFrom Transactions to Interactions: Creating the Future of Customer Experience
Two-thirds of marketers say their companies compete mostly on the basis of customer experience, and that percentage is expected to climb to 81% in the next 2 years.
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