Drive customer loyalty through consistent, simple and memorable experience
Enhance customer loyalty with consistent, simple experiences. Explore insights on CX, loyalty levels, and tech solutions in our latest blog.
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Enhance customer loyalty with consistent, simple experiences. Explore insights on CX, loyalty levels, and tech solutions in our latest blog.
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Conduent named "leader" for 3rd year in 2023 ISG Provider Lens™ CX report, excelling in all 4 U.S. quadrants: digital ops, hybrid solutions, intelligent CX, social media CX service.
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Discover the power of exceptional employee and customer interactions in shaping your brand experience. Learn how data, feedback, and culture play key roles in creating a strong, lasting brand identity
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Case Study: Improved customer experience processes result in 40% cost savings and 110% sales volume
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In this blog, we outline how to synchronize employee, customer and brand experience to deliver excellent CX that equates to happiness.
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It’s no secret that great Customer Experiences drive better outcomes – satisfaction and loyalty. In fact, our recent study found that consumers are willing to spend 22% more with companies delivering
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eBook: Business strategies for turbulent times
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This report shares strategic insights about a wide range of pertinent CX topics, including customer loyalty, channel offerings, customer data, and CX technology.
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Building an Agile Customer Contact Center: Four Key Strategies
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Everest's inaugural report identifies Conduent’s strengths across the healthcare customer experience management (CXM) value chain from analytics and automation to omnichannel interaction technologies
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3 Ways Brands Can Better Serve Their Customers
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Ultimately, CXM is about the ability to demonstrate that you can deliver optimal value to customers and extract optimal value from those interactions.
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At the recent Customer Contact Week (CCW) conference in Nashville, we sat down with a team of CX experts - during the “How to Enable the Human Side of Digital” session.
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Transforming Customer Experiences with Analytics and Automation
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“If you deliver exceptional customer experience, acquiring state of the art technology is not sufficient,” Ramana Reddy, Product Leader of Experience Design and Development at Conduent details what it
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