Customer Experience Management Solutions

  • Closing more deals and opening more doors with chat

    Closing more deals and opening more doors with chat

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  • Community Spotlight: Conduent in North Carolina

    Community Spotlight: Conduent in North Carolina

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  • The Right Way to Implement AI Chatbot Technology

    The Right Way to Implement AI Chatbot Technology

    When built well and implemented correctly, chatbots and other types of AI-based support solutions improve user experience, save money, and free up call center associates for other important work.

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  • 3 Essential Elements for Customer Communications Management

    3 Essential Elements for Customer Communications Management

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  • Shifting Contact Centers to Work-at-Home: 4 Essential Truths from the Front Lines

    Shifting Contact Centers to Work-at-Home: 4 Essential Truths from the Front Lines

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  • Case Study - Delivering New Care, Collections and Servicing Options

    Case Study - Delivering New Care, Collections and Servicing Options

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  • Case Study - Ensuring Positive Experiences With Better Content Moderation

    Case Study - Ensuring Positive Experiences With Better Content Moderation

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  • Case Study - Reducing Handle Time While Increasing Patient Satisfaction

    Case Study - Reducing Handle Time While Increasing Patient Satisfaction

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  • Lending Market Must-Knows for 2021 and Beyond

    Lending Market Must-Knows for 2021 and Beyond

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  • The Customer Experience of the Future: Four Big Ideas that will Change Everything

    The Customer Experience of the Future: Four Big Ideas that will Change Everything

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  • 2020 Customer Experience Survey

    2020 Customer Experience Survey

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  • Transilien SNCF: Increasing traveler volume management and decreasing ticket fraud using MT-CAB 3D Validation Gates

    Transilien SNCF: Increasing traveler volume management and decreasing ticket fraud using MT-CAB 3D Validation Gates

    The 3D detection validation gates allow quick and easy access for travelers, and at the same time detect and deter ticketing fraud.

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  • TEC’s Transit Modernization Initiative Expands Public Transit Use and Streamlines Mobility

    TEC’s Transit Modernization Initiative Expands Public Transit Use and Streamlines Mobility

    TEC, the Wallonia Transport Operator, entrusted Conduent Transportation with deploying a centralized contactless ticketing system called ATLAS® for all five TEC operated companies.

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  • Getting Smart about Omnichannel

    Getting Smart about Omnichannel

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  • 3 Best Practices for Contact Centers Operating in Today’s World

    3 Best Practices for Contact Centers Operating in Today’s World

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  • Modernizing Malaysian Public Transit

    Modernizing Malaysian Public Transit

    Enter content The MRT Kajang Line is now a great accomplishment for the Malaysian capital. Conduent Transportation delivered high-quality equipment that elevated the look and feel of the stations.

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  • Oùra Regional Ticketing validates modern travel convenience for millions across France’s Auvergne-Rhône-Alpes Region

    Oùra Regional Ticketing validates modern travel convenience for millions across France’s Auvergne-Rhône-Alpes Region

    The Oùra project has strengthened the attractiveness of public transportation at a regional scale by making travel easier, faster and more efficient.

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  • ISG Provider Lens™ Contact Center – Customer Experience Services Europe & U.K. 2020 Quadrant

    ISG Provider Lens™ Contact Center – Customer Experience Services Europe & U.K. 2020 Quadrant

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  • ISG Provider Lens™ Contact Center – Customer Experience Services Quadrant Report, Global 2020

    ISG Provider Lens™ Contact Center – Customer Experience Services Quadrant Report, Global 2020

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  • ISG Provider Lens™ Contact Center – Customer Experience Services Quadrant Report,  AI & Analytics – Global 2020

    ISG Provider Lens™ Contact Center – Customer Experience Services Quadrant Report, AI & Analytics – Global 2020

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