Reducing customer churn with predictive CX analytics
Discover how predictive analytics delivers early CX insights that help identify at-risk customers, reduce churn and improve retention.
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Customer Experience Management Solutions
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Beyond the envelope: The pivotal role of transactional communications in customer relationships
Conduent brings decades of experience helping organizations across industries expertly manage high-volume, compliance-driven communications with speed and precision.
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Cementing high CSAT scores across 17.5M annual customer contacts for a global tech company
Continuous evolution in leadership development and culture, producing stronger associate engagement and top rankings in attrition among all suppliers.
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Consumers buy us: What retail can teach healthcare about customer experiences
With Conduent’s deep experience in both sectors, we help clients translate proven omnichannel engagement models into healthcare environments — driving measurable ROI, stronger relationships.
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The power of omnichannel customer service in the digital age
The ideal omnichannel experience is one where every interaction builds on the last, enhancing efficiency and customer satisfaction along the way.
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Podcast: Conduent’s Mandy Huckaby talks AI, CX and navigating change with Fierce Healthcare
Speaking on Fierce Healthcare’s Podnosis podcast, Huckaby said the company is focused on helping clients “do more with less” by integrating AI across customer-facing and back-office functions.
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Building an active brand community through social media monitoring and engagement
Our solution energized and expanded the brand’s presence and drove dynamic engagement across key channels.
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Leading Through Transformation: Executive Insights for Guiding Change
Understanding the long, yet worthwhile road to business transformation
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5 ways brands can better connect with their customers
As we navigate the evolving business landscape, it's crucial to recognize the pivotal role of service in shaping customer perceptions.
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Improving customer experience processes for leading global logistics company
Case Study: Improved customer experience processes result in 40% cost savings and 110% sales volume
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6 areas to consider when searching for a security minded CX business solutions provider
In an era where data security is increasingly paramount, choosing a business solutions provider who prioritizes robust security measures is not just advisable—it's essential.
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Saving $2M/year consolidating print and mail for a large insurer
Centralized production and automated workflows led to millions in cost reduction for this major U.S. insurance provider
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Conduent Customer Experience Management: Recognized as a 2024 Leader in CX Services Transformation Report by NelsonHall
This is a custom report for Conduent presenting the findings of the NelsonHall NEAT vendor evaluation for CX Services Transformation in the Cost Optimization Capability market segment.
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Increasing efficiency, speed and accuracy of healthcare communications
Our client, a leading healthcare company, sought to streamline complex processes involving its outward Explanation of Benefits and Transition Benefits communications.
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Enabling hybrid customer care to drive personalized interactions
Our cloud-based “digital first” contact center solution helped this leading telehealth company excel with customers and fuel business efficiency.
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Considerations for mitigating risk when outsourcing critical communications
Business-critical communications require airtight data security.
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4 steps to build customer loyalty for retail and eCommerce brands
Read this infographic to explore four vital aspects brands must deliver to create lasting customer relationships and loyalty.
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Drive customer loyalty through consistent, simple and memorable experience
Enhance customer loyalty with consistent, simple experiences. Explore insights on CX, loyalty levels, and tech solutions in our latest blog.
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Conduent CX recognized as a Leader in 2023 ISG Provider Lens for Customer Experience Services
Conduent named "leader" for 3rd year in 2023 ISG Provider Lens™ CX report, excelling in all 4 U.S. quadrants: digital ops, hybrid solutions, intelligent CX, social media CX service.
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The ultimate brand experience stems from exceptional employee and customer interactions
Discover the power of exceptional employee and customer interactions in shaping your brand experience. Learn how data, feedback, and culture play key roles in creating a strong, lasting brand identity
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