Customer Experience Management Solutions

Closing more deals and opening more doors with chat

3 Essential Elements for Customer Communications Management

Shifting Contact Centers to Work-at-Home: 4 Essential Truths from the Front Lines

Case Study - Delivering New Care, Collections and Servicing Options

Case Study - Ensuring Positive Experiences With Better Content Moderation

Case Study - Reducing Handle Time While Increasing Patient Satisfaction

Lending Market Must-Knows for 2021 and Beyond

The Customer Experience of the Future: Four Big Ideas that will Change Everything

2020 Customer Experience Survey

Transilien SNCF: Increasing traveler volume management and decreasing ticket fraud using MT-CAB 3D Validation Gates

The 3D detection validation gates allow quick and easy access for travelers, and at the same time detect and deter ticketing fraud.

TEC’s Transit Modernization Initiative Expands Public Transit Use and Streamlines Mobility

TEC, the Wallonia Transport Operator, entrusted Conduent Transportation with deploying a centralized contactless ticketing system called ATLAS® for all five TEC operated companies.

Modernizing Malaysian Public Transit

Enter content The MRT Kajang Line is now a great accomplishment for the Malaysian capital. Conduent Transportation delivered high-quality equipment that elevated the look and feel of the stations.

Oùra Regional Ticketing validates modern travel convenience for millions across France’s Auvergne-Rhône-Alpes Region

The Oùra project has strengthened the attractiveness of public transportation at a regional scale by making travel easier, faster and more efficient.

ISG Provider Lens™ Contact Center – Customer Experience Services Europe & U.K. 2020 Quadrant

ISG Provider Lens™ Contact Center – Customer Experience Services Quadrant Report, Global 2020

ISG Provider Lens™ Contact Center – Customer Experience Services Quadrant Report, AI & Analytics – Global 2020