The power of omnichannel customer service in the digital age
The ideal omnichannel experience is one where every interaction builds on the last, enhancing efficiency and customer satisfaction along the way.
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Customer Experience Management Solutions
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Leading Through Transformation: Executive Insights for Guiding Change
Understanding the long, yet worthwhile road to business transformation
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Building an active brand community through social media monitoring and engagement
Our solution energized and expanded the brand’s presence and drove dynamic engagement across key channels.
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5 ways brands can better connect with their customers
As we navigate the evolving business landscape, it's crucial to recognize the pivotal role of service in shaping customer perceptions.
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Improving customer experience processes for leading global logistics company
Case Study: Improved customer experience processes result in 40% cost savings and 110% sales volume
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6 areas to consider when searching for a security minded CX business solutions provider
In an era where data security is increasingly paramount, choosing a business solutions provider who prioritizes robust security measures is not just advisable—it's essential.
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Saving $2M/year consolidating print and mail for a large insurer
Centralized production and automated workflows led to millions in cost reduction for this major U.S. insurance provider
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Conduent Customer Experience Management: Recognized as a 2024 Leader in CX Services Transformation Report by NelsonHall
This is a custom report for Conduent presenting the findings of the NelsonHall NEAT vendor evaluation for CX Services Transformation in the Cost Optimization Capability market segment.
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Increasing efficiency, speed and accuracy of healthcare communications
Our client, a leading healthcare company, sought to streamline complex processes involving its outward Explanation of Benefits and Transition Benefits communications.
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Enabling hybrid customer care to drive personalized interactions
Our cloud-based “digital first” contact center solution helped this leading telehealth company excel with customers and fuel business efficiency.
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Considerations for mitigating risk when outsourcing critical communications
Business-critical communications require airtight data security.
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4 steps to build customer loyalty for retail and eCommerce brands
Read this infographic to explore four vital aspects brands must deliver to create lasting customer relationships and loyalty.
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Drive customer loyalty through consistent, simple and memorable experience
Enhance customer loyalty with consistent, simple experiences. Explore insights on CX, loyalty levels, and tech solutions in our latest blog.
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Conduent CX recognized as a Leader in 2023 ISG Provider Lens for Customer Experience Services
Conduent named "leader" for 3rd year in 2023 ISG Provider Lens™ CX report, excelling in all 4 U.S. quadrants: digital ops, hybrid solutions, intelligent CX, social media CX service.
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The ultimate brand experience stems from exceptional employee and customer interactions
Discover the power of exceptional employee and customer interactions in shaping your brand experience. Learn how data, feedback, and culture play key roles in creating a strong, lasting brand identity
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Employee-centric workplaces contribute to happy customers and successful brands
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Want happy customers? Listen, relate and resolve their challenges with humanity
In this blog, we outline how to synchronize employee, customer and brand experience to deliver excellent CX that equates to happiness.
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Webinar: Building the Happiness Trifecta: Employee, Customer and Brand Experience
It’s no secret that great Customer Experiences drive better outcomes – satisfaction and loyalty. In fact, our recent study found that consumers are willing to spend 22% more with companies delivering
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Revitalizing employees and productivity by enhancing talent onboarding
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eBook: Business strategies for turbulent times
eBook: Business strategies for turbulent times
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