White Papers

The Role of Omnichannel Communication in the NHS and European Healthcare Systems

Curbside Social Equity Strategies (Part 4): Better Managing Curbside Demand to Improve Access

Curbside Social Equity Strategies (Part 3): Inequality in Enforcement

Curbside Social Equity Strategies (Part 2): Access as a Human Right

Curbside Social Equity Strategies (Part 1): Understanding the impact of parking violations on mobility

Improving Outcomes for Maternal, Infant, and Early Childhood Home Visiting (MIECHV) Programs

Modernizing Digital Interactions to Transform the Parks Experience

State parks must embrace comprehensive technology-driven solutions to integrate operations and delight visitors

Report: Opioid Utilization Characteristics in Medicaid Recipients 18 Years Old

Report: Cough and Cold Opioid Utilization Characteristics in Medicaid Recipients 18 Years Old

No Wrong Door: Conduent’s approach to blockchain in human services program management

New and emerging technologies have human services programs and the healthcare industry forward, improving the efficiency of operations and delivering a higher level of service to consumers.

Improving Infrastructure Through Public-Private Partnerships

With U.S. congressional bipartisan support for investing in America’s neglected infrastructure, Public-Private Partnerships (P3s) have been in the news like never before.

Transforming Healthcare Communications

Open Payment Fare Systems

Retirement Plans for the Millennial Workforce

Public Sector Customer Care Trends

Long-Term Care Assessment

HR Portal Technology

Fighting Fraud in Government Benefits Programs

Defining MMIS Modularity

Beyond Words: Engaging Consumers in Changing Health Behaviors