Articles

Digitizing medical billing and payment systems assists with talent gap challenges

Property and casualty carriers and claims administrators are struggling with the talent gap. digitizing medical billing and payment systems can help

Mindshift: Preparing the New, Truly Hybrid, Salesforce

Gain insights into how organizations must re-examine the way they train and educate sales reps in the article, “Mindshift: Preparing the New, Truly Hybrid, Salesforce,” by Conduent’s Gwen Phinizy

Hub Programs from the Patient Perspective

An Evolving Healthcare Ecosystem: Pharma’s Role in Solving SDoH and Health Equity Issues

Staying Ahead of the Curve: Designing Modern Tools and Platforms for Agency and Customer Success

Actionable data — The cornerstone of sepsis preventions

Today's hub blueprint: Lock in on the journey

Hybrid hubs and today's patient-centric push

Drug Manufacturers Take A Fresh Look as PAPs Continue to Hold Spotlight

Shifting Contact Centers to Work-at-Home: 4 Essential Truths from the Front Lines

3 Ways a Technology Company is Using Data to Move Workers’ Comp Forward

Managing Virtual Employee Engagement During Crisis

As employees transition to remote work in the wake of the COVID-19 global pandemic, new insights on how to effectively manage virtual employee engagement during a crisis are emerging.

3 Customer Experience (CX) Trends Transforming Contact Centers

Nurse Case Management

Healthfocus Summer 2017

Learning Outsourcing Relationships

Why Learning Needs Data Analysts

Using Informal Learning to Help Channel Partners Prosper

Enabling Virtual Learning Content for Employees

Can my smartphone make me healthier?