Preventing fraud with a cost-efficient rapid-response team
Our quick-ramp solution from near-and off-shore centers reduced fraud, risks and costs — while boosting customer satisfaction.
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Case Studies
This Stream includes all of our Case Studies Flipbooks
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Fueling efficient workflows and operating excellence for a P&C insurance leader
Our teams and technology have strengthened operations, powered growth and earned our client’s trust for 14 years and counting.
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Transforming a global automaker’s legacy system through relational redesign
We seamlessly rebuilt the client’s standalone expert system, preserving data integrity and relationships while introducing modern, scalable workflows.
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Scalable, efficient DSAR processing
Our adaptable solution fueled fast, accurate processing — from successful POC to full-scale global implementation.
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Building an active brand community through social media monitoring and engagement
Our solution energized and expanded the brand’s presence and drove dynamic engagement across key channels.
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Summer EBT Program Montana Case Study
Helping states deliver summer nutrition benefits
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Driving operational excellence: How a global TPA supercharged claims processing and accelerated growth
Fueling 20 years of growth with scalable Automated Document Solutions
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Preventing $26.6M in erroneous spend for a global manufacturer with FastCap® Finance Analytics
Reducing delays and operational issues for a major automaker with AI that identifies and blocks duplicate transactions automatically.
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Transforming P2P processes unlocked $300M in cash flow for a worldwide manufacturer
Our Procure-to-Pay Services enabled this auto industry giant to dramatically increase financial liquidity.
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Streamlining SSA for faster, more accurate aid
Faster processing and quality control helps serve applicants better at lower costs.
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Ensuring timely benefits for federal workers
Efficient processing of medical bills is essential to ensure timely support for affected individuals.
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Partnering with the U.S. Secret Service to fight EBT fraud
Helping protect vulnerable communities
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Scaling litigation support for a global engineering firm
Enabling rapid scalability and 24/7 support to meet litigation deadlines with enhanced efficiency and nearly $200K in savings.
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Streamlining post-incident review saved this healthcare client $450K+
Our solution honed the review to pinpoint critical data for a healthcare provider and produce significant savings.
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Cementing high CSAT scores across 17.5M annual customer contacts for a global tech company
Continuous evolution in leadership development and culture, producing stronger associate engagement and top rankings in attrition among all suppliers.
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Enhancing user experiences for residents statewide
Transforming eligibility services with BenePath® Self Service Portal
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Case study: 24+ years of partnership with a major health plan leads to billions in recoveries
Recover more overpayments and improve the bottom line through our long-standing alliance with providers.
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Case Study: Pension De-Risking
We rose to the challenge, and through various steps removed over $1 billion in liabilities and saved the company over $300 million in PBGC premiums
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Missouri DSS enhances customer experience with new child support portal
Innovations to improve customer access and communication.
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Saving $2M/year consolidating print and mail for a large insurer
Centralized production and automated workflows led to millions in cost reduction for this major U.S. insurance provider
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