Relationships with your customers have more in common with relationships in your personal life than you might think – as revealed by Conduent’s latest State of Customer Experience Research: The Era of
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Ramana Reddy, Product Leader of Experience Design and Development at Conduent shares insights on: - How companies are adapting to ever changing industry and customer challenges - The key differences:
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Here are five of the top advantages cloud contact centers have over traditional call center deployments.
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For the most successful contact centers, work from home is not only a physical work environment construct or a “nice to have,” it’s an absolute requirement for organizations that want to succeed.
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Contact centers should track data that correlates to agent performance, customer profiles and business insights. Then use that data intentionally for maximum CX impact.
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Hear from Customer Experience Author and Leading Expert, Blake Morgan and Conduent’s Customer Experience Management President, Randall King as they discuss: - Understanding personalization through yo
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When built well and implemented correctly, chatbots and other types of AI-based support solutions improve user experience, save money, and free up call center associates for other important work.
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