Customer Contact Solutions

Change Agents: CX agents making all the difference in complex situations

by Mike McDaniel, President of Commercial Solutions at Conduent   Technology is expanding customer experience (CX) self-serve capabilities. However, well-trained agents are still an...

Employee-centric workplaces contribute to happy customers and successful brands

6 areas to consider when searching for a security minded CX business solutions provider

In an era where data security is increasingly paramount, choosing a business solutions provider who prioritizes robust security measures is not just advisable—it's essential.

Three recession-proofing strategies to enhance customer satisfaction

As successful and resilient enterprises know, customer service maintains the relationships that are the lifeblood of a business.

When reducing costs, cutting customer experience isn’t the answer

When Reducing Costs, Cutting Customer Experience Isn’t the Answer

From Bare Minimum to Enthusiastic – Ways to Engage Your Workforce

When it comes to customer experience, technology has one job

Ultimately, CXM is about the ability to demonstrate that you can deliver optimal value to customers and extract optimal value from those interactions.

Enabling the human side of digital

At the recent Customer Contact Week (CCW) conference in Nashville, we sat down with a team of CX experts - during the “How to Enable the Human Side of Digital” session.

5 Benefits of Contact Center as a Service (CCaaS)

Here are five of the top advantages cloud contact centers have over traditional call center deployments.