Customer Contact Services

  • Achieving the Gold Standard in CX Excellence

    Achieving the Gold Standard in CX Excellence

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  • Quick Shift to Remote Work Improves Client Outcomes

    Quick Shift to Remote Work Improves Client Outcomes

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  • How Contact Centers Can Thrive by Doing Work From Home Right

    How Contact Centers Can Thrive by Doing Work From Home Right

    For the most successful contact centers, work from home is not only a physical work environment construct or a “nice to have,” it’s an absolute requirement for organizations that want to succeed.

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  • How Contact Centers Can Make Data More Actionable

    How Contact Centers Can Make Data More Actionable

    Contact centers should track data that correlates to agent performance, customer profiles and business insights. Then use that data intentionally for maximum CX impact.

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  • 5 Ways Contact Centers Must Evolve to Deliver Great CX

    5 Ways Contact Centers Must Evolve to Deliver Great CX

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  • Success on the high seas 300% YOY growth + $1M in savings

    Success on the high seas 300% YOY growth + $1M in savings

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  • The Road to Loyalty – Strategies for Delivering Connected Customer Journeys54:08

    The Road to Loyalty – Strategies for Delivering Connected Customer Journeys

    Hear from Customer Experience Author and Leading Expert, Blake Morgan and Conduent’s Customer Experience Management President, Randall King as they discuss: - Understanding personalization through yo

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  • Closing more deals and opening more doors with chat

    Closing more deals and opening more doors with chat

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  • The Right Way to Implement AI Chatbot Technology

    The Right Way to Implement AI Chatbot Technology

    When built well and implemented correctly, chatbots and other types of AI-based support solutions improve user experience, save money, and free up call center associates for other important work.

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  • Shifting Contact Centers to Work-at-Home: 4 Essential Truths from the Front Lines

    Shifting Contact Centers to Work-at-Home: 4 Essential Truths from the Front Lines

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  • Case Study - Delivering New Care, Collections and Servicing Options

    Case Study - Delivering New Care, Collections and Servicing Options

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  • Case Study - Ensuring Positive Experiences With Better Content Moderation

    Case Study - Ensuring Positive Experiences With Better Content Moderation

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  • Case Study - Reducing Handle Time While Increasing Patient Satisfaction

    Case Study - Reducing Handle Time While Increasing Patient Satisfaction

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  • The Customer Experience of the Future: Four Big Ideas that will Change Everything

    The Customer Experience of the Future: Four Big Ideas that will Change Everything

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  • 2020 Customer Experience Survey

    2020 Customer Experience Survey

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  • Getting Smart about Omnichannel

    Getting Smart about Omnichannel

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  • 3 Best Practices for Contact Centers Operating in Today’s World

    3 Best Practices for Contact Centers Operating in Today’s World

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  • ISG Provider Lens™ Contact Center – Customer Experience Services Europe & U.K. 2020 Quadrant

    ISG Provider Lens™ Contact Center – Customer Experience Services Europe & U.K. 2020 Quadrant

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  • ISG Provider Lens™ Contact Center – Customer Experience Services Quadrant Report,  AI & Analytics – Global 2020

    ISG Provider Lens™ Contact Center – Customer Experience Services Quadrant Report, AI & Analytics – Global 2020

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  • ISG Provider Lens™ Contact Center – Customer Experience Services Quadrant Report, Digital Operations – Global 2020

    ISG Provider Lens™ Contact Center – Customer Experience Services Quadrant Report, Digital Operations – Global 2020

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