Customer Contact Services

  • 5 Ways Contact Centers Must Evolve to Deliver Great CX

    5 Ways Contact Centers Must Evolve to Deliver Great CX

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  • Success on the high seas 300% YOY growth + $1M in savings

    Success on the high seas 300% YOY growth + $1M in savings

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  • The Road to Loyalty – Strategies for Delivering Connected Customer Journeys54:08

    The Road to Loyalty – Strategies for Delivering Connected Customer Journeys

    Hear from Customer Experience Author and Leading Expert, Blake Morgan and Conduent’s Customer Experience Management President, Randall King as they discuss: - Understanding personalization through yo

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  • Closing more deals and opening more doors with chat

    Closing more deals and opening more doors with chat

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  • The Right Way to Implement AI Chatbot Technology

    The Right Way to Implement AI Chatbot Technology

    When built well and implemented correctly, chatbots and other types of AI-based support solutions improve user experience, save money, and free up call center associates for other important work.

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  • Shifting Contact Centers to Work-at-Home: 4 Essential Truths from the Front Lines

    Shifting Contact Centers to Work-at-Home: 4 Essential Truths from the Front Lines

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  • Case Study - Delivering New Care, Collections and Servicing Options

    Case Study - Delivering New Care, Collections and Servicing Options

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  • Case Study - Ensuring Positive Experiences With Better Content Moderation

    Case Study - Ensuring Positive Experiences With Better Content Moderation

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  • Case Study - Reducing Handle Time While Increasing Patient Satisfaction

    Case Study - Reducing Handle Time While Increasing Patient Satisfaction

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  • The Customer Experience of the Future: Four Big Ideas that will Change Everything

    The Customer Experience of the Future: Four Big Ideas that will Change Everything

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  • 2020 Customer Experience Survey

    2020 Customer Experience Survey

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  • Getting Smart about Omnichannel

    Getting Smart about Omnichannel

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  • 3 Best Practices for Contact Centers Operating in Today’s World

    3 Best Practices for Contact Centers Operating in Today’s World

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  • ISG Provider Lens™ Contact Center – Customer Experience Services Europe & U.K. 2020 Quadrant

    ISG Provider Lens™ Contact Center – Customer Experience Services Europe & U.K. 2020 Quadrant

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  • ISG Provider Lens™ Contact Center – Customer Experience Services Quadrant Report, Global 2020

    ISG Provider Lens™ Contact Center – Customer Experience Services Quadrant Report, Global 2020

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  • ISG Provider Lens™ Contact Center – Customer Experience Services Quadrant Report, AI & Analytics – Global 2020

    ISG Provider Lens™ Contact Center – Customer Experience Services Quadrant Report, AI & Analytics – Global 2020

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  • ISG Provider Lens™ Contact Center – Customer Experience Services Quadrant Report, Digital Operations – Global 2020

    ISG Provider Lens™ Contact Center – Customer Experience Services Quadrant Report, Digital Operations – Global 2020

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  • 3 Customer Experience (CX) Trends Transforming Contact Centers

    3 Customer Experience (CX) Trends Transforming Contact Centers

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  • Improving Citizen Experience in Federal Government

    Improving Citizen Experience in Federal Government

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  • Case Study: Driving High Customer Satisfaction for a Global Logistics Company

    Case Study: Driving High Customer Satisfaction for a Global Logistics Company

    By leveraging Conduent’s CXM solutions at the core of its customer experience strategy, a worldwide shipping giant earned recognition as a leading customer service provider in its industry.

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