e-Books

Reimagining AI-driven employee experiences

How HR and Benefits teams can improve the benefits journey and outcomes

Future-proof your Core Administrative Processing System: Strategic insights for healthcare payers

For healthcare payers, the core administrative processing system (CAPS) is the nucleus of operations, customer experience interactions, billing, revenue realization and workflow management.

The evolving margin landscape and its impact on Coordination of Benefits

Conduent’s COB solution helped one national health plan recover an additional $5M in funds by automating their matching efforts – enabling them to make coverage determinations earlier.

Pharmacy audits uncovered: Are pharmacy benefit managers doing enough?

Pharmacy Benefit Managers (PBMs) play a crucial role in overseeing prescription drug spending, ensuring that claims are accurate and preventing fraud, waste and abuse.

Six ways to fix broken claims workflows with AI and people power

Blending automation and specialized expertise for smarter operations.

Strategy guide: The transformative power of category management in modern business

This strategy guide examines the evolution of category management and the factors elevating its importance as a powerful tool for skillful navigation of today’s procurement challenges.

From three bids to autonomous buying: Revolutionizing procurement with AI-driven efficiency

A revolutionary approach that leverages artificial intelligence (AI), machine learning (ML) and advanced data analytics to reimagine the "three bids and a buy" process.

Mastering high-performance healthcare claims processing

This eBook builds upon Conduent’s three decades of experience in automated document expertise to provide a practical, hands-on guide to the key components of industry pain points and solutions

Stopping the emergency department payment hemorrhage

A guide to loan servicing: Fortify your lending operations for the future

Advancing Customer Communications Management

This eBook explores how organizations can bridge the gap to modernizing their customer communications management capabilities without taking on sweeping, large and costly enterprise-wide initiatives.

Think big, leverage small: Using work packaging and microprojects to ignite procurement transformation

A “focus small to achieve big” approach is effective in procurement, where an array of variables is involved, from supplier management and contract negotiations to compliance and risk mitigation.

Harnessing the power of data in finance operations

How Data Analytics-as-a-Service revolutionizes income management

The Next Wave for DB Plans

Unlocking Efficiency: Insights from 200 CFOs on Outsourcing Finance Operations

Assessing the input of 200 CFOs

The future of lockbox is outsourced: How to reap the benefits

In this eBook, we’ll look at the chief benefits that can be achieved by outsourcing your remittance processing/lockbox functions and how to choose wisely in a partner to deliver those functions.

Recovery in Action: Collections strategies lenders need right now

This eBook is focused on helping lenders strategically position to navigate an evolving collections landscape, strengthen operational readiness and improve outcomes with borrowers along the way

eBook: Pathways to fast and secure digital relief payments after natural disasters and other crises

Explore crisis challenges, fast payments, and serving modern needs in this eBook for agencies and constituents.

Intelligent Document Processing: The cutting-edge technologies powering the future of business

Businesses struggle with vast unstructured data. Intelligent Document Processing (IDP) uses AI and automation to extract and transform data from documents for informed decision-making.

Generative AI: A measured approach to exploring opportunities that drive business process efficiency