Reports

November 2020 Clinical Watch Newsletter

October 2020 Clinical Watch Newsletter

September 2020 Clinical Watch Newsletter

ISG Provider Lens™ Contact Center – Customer Experience Services Europe & U.K. 2020 Quadrant

ISG Provider Lens™ Contact Center – Customer Experience Services Quadrant Report, Global 2020

ISG Provider Lens™ Contact Center – Customer Experience Services Quadrant Report, AI & Analytics – Global 2020

ISG Provider Lens™ Contact Center – Customer Experience Services Quadrant Report, Digital Operations – Global 2020

August 2020 Clinical Watch Newsletter

NEAT Evaluation for Conduent: Cloud-Based HR Transformation

Everest Group PEAK Matrix® for Customer Experience Management (CXM) Service Providers 2020

July 2020 Clinical Watch Newsletter

In this issue of Clinical Watch, we discuss new antipsychotic medication formulations to tailor the management of schizophrenia and suggest prior authorization criteria for a new treatment for Cushing

June 2020 Clinical Watch Newsletter

In this issue of Clinical Watch, we discuss nitrosamine impurities found in widely used medications and suggest prior authorization criteria for a new treatment for heavy menstrual bleeding

Healthcare Payer Operations – Services PEAK Matrix® Assessment 2020

May 2020 Clinical Watch Newsletter

In this issue of Clinical Watch, we highlight the use of diabetes drugs in the treatment of heart failure and suggest prior authorization criteria for the first approved treatment of plexiform neurofi

2018 Customer Experience Report for Telecoms

Customer expectations have grown exponentially. Companies must deliver seamless, real-time, personalized experiences to meet them. Find out what customers are saying about their experiences in Telecom

2018 Customer Experience Report for Retail

Customer expectations have grown exponentially. Companies must deliver seamless, real-time, personalized experiences to meet them. Find out what customers are saying about their experiences in Retail

2018 Customer Experience Report for Media

Customer expectations have grown exponentially. Companies must deliver seamless, real-time, personalized experiences to meet them. Find out what customers are saying about their experiences in Media

2018 Customer Experience Report for High Tech

Customer expectations have grown exponentially.Companies must deliver seamless, real-time, personalized experiences to meet them.Find out what customers are saying about their experiences in High Tech

April 2020 Clinical Watch Newsletter

In this issue of Clinical Watch, we highlight the NIH Panel recommendations regarding medications associated with COVID-19 treatment and suggest prior authorization criteria for the first approved tre

Conduent Named a Major Contender in Everest Group Report

Conduent emerged as a Major Contender in the PEAK Matrix and Everest Group identified Conduent to have well-balanced coverage of the banking space across LOBs, which makes it holistic service provider