Reports

Conduent Named a Leader in NelsonHall Healthcare Payer Agility & Innovation Assessment 2026

Conduent’s Leader recognition reflects our continued investment in modernization, automation, and GenAI to help healthcare payers operate with greater agility.

Humanizing Human Resources: 2026 state of experience in the new world of work

The most important factors in driving your organization along the new path to humanizing HR are the ability to take action, to be agile and to drive organizational change with a new employee-centered

Conduent Human Capital Solutions: Recognized as a 2025 Leader in Benefits Administration - Health & Welfare by NelsonHall

This is a custom report for Conduent presenting the findings of the 2025 NelsonHall NEAT vendor evaluation for Benefits Administration: Health & Welfare in the Marketplace Focus market segment.

Recognized as a 2025 Leader in Experience-Led HR Transformation in the Experience and Engagement market segment by NelsonHall

This is a custom report for Conduent presenting the findings of the 2025 NelsonHall NEAT vendor evaluation for Experience-Led HR Transformation in the Experience and Engagement market segment.

Conduent CX recognized as a Leader in the 2024 ISG Provider Lens for Customer Experience Services

NelsonHall NEAT Summary Report for Conduent: 2024 Healthcare Payer Operations Transformation

NelsonHall ranks Conduent as a Leader in Healthcare Payer Operations Transformation

Conduent Customer Experience Management: Recognized as a 2024 Leader in CX Services Transformation Report by NelsonHall

This is a custom report for Conduent presenting the findings of the NelsonHall NEAT vendor evaluation for CX Services Transformation in the Cost Optimization Capability market segment.

Conduent Human Capital Solutions: Recognized as a 2024 Leader in Multi-Process HR Transformation Services by NelsonHall

This NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering multi-process HR transformation services.

Conduent Human Capital Solutions: Recognized as a 2024 Leader in Benefits Administration by NelsonHall

Conduent Human Capital Solutions: Recognized as a 2024 Leader in Benefits Administration by NelsonHall

Conduent CX recognized as a Leader in 2023 ISG Provider Lens for Customer Experience Services

Conduent named "leader" for 3rd year in 2023 ISG Provider Lens™ CX report, excelling in all 4 U.S. quadrants: digital ops, hybrid solutions, intelligent CX, social media CX service.

Conduent procure-to-pay ISG rising star

Conduent Named a Major Contender in 2023 Everest Group PEAK Matrix® for Multi-Process Human Resource Outsourcing Services

Conduent was identified as a Major Contender in the Everest Group PEAK Matrix® for Multi-Process Human Resource Outsourcing (MPHRO) Service Provider 2023 report.

Everest Group Healthcare Payer Operations PEAK Matrix Assessment 2023 - Focus on Conduent

This year Conduent is positioned as a Leader for its ability to support the healthcare payer value chain with innovative product development and end-to-end solutions.

NelsonHall NEAT Summary Report: 2023 Healthcare Payer Operational Transformation

Conduent is designated as a Leader in the Overall market segment in 2023’s NEAT report for Healthcare Payer Operational Transformation.

NelsonHall ranks Conduent a Leader in Cloud HR Transformation Services – Multi-Country Focus

2023 state of experience in the new world of work

At Conduent Human Capital Solutions, we measure our success by how we make workplaces work better, achieving 40% gains in HR efficiency through advanced automation, while transforming experiences and

Channeling Happiness: The 2022 State of Consumer Experience Report - The Brand Perspective

This report shares strategic insights about a wide range of pertinent CX topics, including customer loyalty, channel offerings, customer data, and CX technology.

Channeling Happiness: The 2022 State of Consumer Experience Report - Full Report

Conduent named a leader in Everest Group PEAK Assessment of Healthcare CXM Service Providers 2022

Everest's inaugural report identifies Conduent’s strengths across the healthcare customer experience management (CXM) value chain from analytics and automation to omnichannel interaction technologies

Neat Evaluation for Conduent: Next-Generation Benefits Administration