Reports

  • October 2020 Clinical Watch Newsletter

    October 2020 Clinical Watch Newsletter

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  • September 2020 Clinical Watch Newsletter

    September 2020 Clinical Watch Newsletter

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  • ISG Provider Lens™ Contact Center – Customer Experience Services Europe & U.K. 2020 Quadrant

    ISG Provider Lens™ Contact Center – Customer Experience Services Europe & U.K. 2020 Quadrant

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  • ISG Provider Lens™ Contact Center – Customer Experience Services Quadrant Report, Global 2020

    ISG Provider Lens™ Contact Center – Customer Experience Services Quadrant Report, Global 2020

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  • ISG Provider Lens™ Contact Center – Customer Experience Services Quadrant Report,  AI & Analytics – Global 2020

    ISG Provider Lens™ Contact Center – Customer Experience Services Quadrant Report, AI & Analytics – Global 2020

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  • ISG Provider Lens™ Contact Center – Customer Experience Services Quadrant Report, Digital Operations – Global 2020

    ISG Provider Lens™ Contact Center – Customer Experience Services Quadrant Report, Digital Operations – Global 2020

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  • August 2020 Clinical Watch Newsletter

    August 2020 Clinical Watch Newsletter

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  • NEAT Evaluation for Conduent: Cloud-Based HR Transformation

    NEAT Evaluation for Conduent: Cloud-Based HR Transformation

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  • Everest Group PEAK Matrix® for Customer Experience Management (CXM) Service Providers 2020

    Everest Group PEAK Matrix® for Customer Experience Management (CXM) Service Providers 2020

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  • July 2020 Clinical Watch Newsletter

    July 2020 Clinical Watch Newsletter

    In this issue of Clinical Watch, we discuss new antipsychotic medication formulations to tailor the management of schizophrenia and suggest prior authorization criteria for a new treatment for Cushing

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  • June 2020 Clinical Watch Newsletter

    June 2020 Clinical Watch Newsletter

    In this issue of Clinical Watch, we discuss nitrosamine impurities found in widely used medications and suggest prior authorization criteria for a new treatment for heavy menstrual bleeding

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  • Healthcare Payer Operations – Services PEAK Matrix® Assessment 2020

    Healthcare Payer Operations – Services PEAK Matrix® Assessment 2020

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  • May 2020 Clinical Watch Newsletter

    May 2020 Clinical Watch Newsletter

    In this issue of Clinical Watch, we highlight the use of diabetes drugs in the treatment of heart failure and suggest prior authorization criteria for the first approved treatment of plexiform neurofi

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  • 2018 Customer Experience Report for Telecoms

    2018 Customer Experience Report for Telecoms

    Customer expectations have grown exponentially. Companies must deliver seamless, real-time, personalized experiences to meet them. Find out what customers are saying about their experiences in Telecom

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  • 2018 Customer Experience Report for Retail

    2018 Customer Experience Report for Retail

    Customer expectations have grown exponentially. Companies must deliver seamless, real-time, personalized experiences to meet them. Find out what customers are saying about their experiences in Retail

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  • 2018 Customer Experience Report for Media

    2018 Customer Experience Report for Media

    Customer expectations have grown exponentially. Companies must deliver seamless, real-time, personalized experiences to meet them. Find out what customers are saying about their experiences in Media

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  • 2018 Customer Experience Report for High Tech

    2018 Customer Experience Report for High Tech

    Customer expectations have grown exponentially.Companies must deliver seamless, real-time, personalized experiences to meet them.Find out what customers are saying about their experiences in High Tech

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  • April 2020 Clinical Watch Newsletter

    April 2020 Clinical Watch Newsletter

    In this issue of Clinical Watch, we highlight the NIH Panel recommendations regarding medications associated with COVID-19 treatment and suggest prior authorization criteria for the first approved tre

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  • Conduent Named a Major Contender in Everest Group Report

    Conduent Named a Major Contender in Everest Group Report

    Conduent emerged as a Major Contender in the PEAK Matrix and Everest Group identified Conduent to have well-balanced coverage of the banking space across LOBs, which makes it holistic service provider

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  • Everest Group Services PEAK Matrix for Banking BPS Service Providers Focus on Conduent

    Everest Group Services PEAK Matrix for Banking BPS Service Providers Focus on Conduent

    Conduent emerged as a Major Contender in the PEAK Matrix and Everest Group identified Conduent to have well-balanced coverage of the banking space across LOBs, which makes it holistic service provider

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