Reimagining the customer experience: How AI is transforming child support services
Generative AI is slowly redefining how government agencies support families in need
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Blog Posts
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The future of claims automation
AI-powered automation is unlocking a smarter, faster and more transparent approach to claims management. From faster processing and reduced costs the benefits of claims automation are measurable.
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Reducing theft of SNAP benefits: A smarter path to prevention
SNAP fraud is rising, and outdated tech is largely to blame. Our latest blog explores how EMV chips, online safeguards and coordinated action can help protect benefits and the people who rely on them.
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The infrastructure gap holding back public health outcomes
Public health demands smarter infrastructure. Conduent Mark Marostica explores how state healthcare agencies can deliver better outcomes through scalable, integrated case management.
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How real-time analytics are changing healthcare decisions
Discover how real-time analytics are transforming healthcare by enabling faster decisions, improving patient outcomes, reducing costs and supporting personalized care across clinical settings.
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Beyond the filing cabinet: A smarter path to a paperless office
From multi-device upload to structured filing and automated workflows, our paperless office document management software makes it easier to shift from stacks of paper to streamlined digital processes.
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How AI is revolutionizing BPO: Transforming efficiency and innovation
Business outsourcing is no longer just about cutting costs. It’s about leveraging cutting-edge technologies like AI to gain agility, enhance customer experience and drive innovation.
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Eastern equine encephalitis: The public health risk behind a rare but serious disease
With a 30% fatality rate in neuroinvasive cases and sequelae for survivors, EEE is one of the deadliest mosquito-borne diseases. Our latest blog explores how better surveillance and outreach can help.
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Closing the gap: How to transform GenAI PoCs into production success
As GenAI evolves, sticking with a reliable provider ensures stability, security, and faster execution—making trust and alignment more valuable than chasing the newest model.
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The power of omnichannel customer service in the digital age
The ideal omnichannel experience is one where every interaction builds on the last, enhancing efficiency and customer satisfaction along the way.
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After the storm, before the aid: Why it’s time to rethink disaster recovery in America
The 2025 hurricane season is expected to be more active than normal, putting pressure on states to deliver relief fast. Outdated systems can’t keep up. Now’s the time to modernize how aid is delivered
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In healthcare, when money runs out, scrutiny sets in
Tighter budgets are leading to stricter enforcement in government healthcare. Learn how agencies can adapt through strategic outsourcing and proactive planning.
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Defending against America’s EBT fraud crisis
At Conduent, our experts work closely with state and federal agencies to stay ahead of evolving fraud threats, especially those tied to outdated technology and internet-based scams.
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Upgrading the member experience in government programs
Millions rely on programs like Medicaid, SNAP and TANF, but navigating them shouldn’t feel overwhelming. A better digital experience helps agencies work smarter and save costs.
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Your call is important to us: How AI is quietly reshaping government help lines
Government contact centers are due for a rethink. AI is essential, but it’s only part of the story. Here’s what it takes to modernize operations, reduce costs and serve the public better.
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The waiting room: Getting work done when things slow down
CMS delays can stall your progress, but smart vendors move fast. Learn how to stay ahead when amendments lag and avoid putting your contract at risk.
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Public health knows no borders or limits
European lessons for building global resilience
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The end of fragmented care
Beyond good intentions: Building resilient government healthcare in a funding crunch
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The opportunities and risks using GenAI for legal review
GenAI represents the next evolution. Unlike earlier tools that assigned numeric relevance scores, GenAI can now provide contextual explanations—describing why a document is relevant.
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In government healthcare, AI is the tool, not the point
Public service isn’t about tools. It’s about people. In government healthcare, AI isn’t the point — trust is.
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