Blog Posts

As communications go digital, what happens to print?

Communications are shifting decisively toward digital, but print remains essential for some critical and regulated documents. The article outlines how organizations can manage both channels.

For child support, a new generation brings new expectations

Conduent’s Stephanie Knuth explores what changing payment habits mean for child support agencies and how they can offer families greater choice, convenience and security.

In government, real change isn’t just a fresh coat of paint

Conduent’s Anna Sever reflects on what Conduent is learning from its own transformation, and why meaningful change depends on more than technology

How better-connected data strengthens public health response

Faster public health response starts with better-connected data. Dianna Lydiard and Tarun Khatri explore how stronger data standards can improve surveillance, interoperability and decision--making.

What does it take to trust Medicaid data? Inside a new benchmark for security.

Conduent’s Michele Romeo explores how HITRUST i1 certification can provide greater assurance that the systems behind critical analytics and reporting are built on independently validated security

Slow change is becoming Medicaid’s next big risk

The article calls for adaptable financial, claims and provider systems, supported by trusted data, practical artificial intelligence and more flexible provider partnerships.

AI is here. Can Medicaid systems keep up?

Conduent’s Shanker Balakrishnan explores what he heard across MESC 2026, and why flexibility, trusted data and practical AI are becoming central to what states need next.

Agentic AI is transforming the healthcare experience for members and providers from confusion to clarity

A clearer path for global public health reporting

Modern public health reporting systems must reconcile different standards, regulations and workflows while delivering data that is timely, accurate and ready to act on.

Why SNAP payment accuracy is becoming a state budget priority

USDA’s FY 2025 SNAP data tells a striking story: a 10.62% national payment error rate and $10.1B in improper payments. As the stakes rise for states, payment accuracy needs to start earlier.

AI is rewriting the government cybersecurity playbook

AI is rapidly changing the rules government cybersecurity, but agencies don’t need to retreat from innovation. See how stronger safeguards, continuous monitoring can help government.

What's next is now: Medicaid’s new chapter has begun

Medicaid modernization is moving from promise to practice. Conduent’s Martin Baker looks at what that means for agencies, providers and residents, and the results taking shape.

The future of government is online. Millions of people aren't.

For government agencies, technology can remove barriers. It can create them, too. As services move online, Conduent's Anna Sever explores how agencies can ensure access expands for everyone.

Why healthcare decisions take longer than they should

Conduent's Marco Mejía explores why decisions often take longer than they should and how leading payers are improving member experience by reducing the distance between information and action.

Why the next public health outbreak will expose your agency's cracks

The next public health outbreak will not wait for better workflows. It will expose where reporting slows down, and where teams are forced to rely on manual fixes instead of repeatable systems.

Terminal management systems and the future of transport operations

Discover how Conduent’s fare collection and mobility solutions can reduce costs, boost revenue, and create seamless journeys for every rider.

What happens when public agencies put AI to work?

The future of AI in public service carries both promise and complexity. Conduent’s Anna Sever explores what comes next for agencies, residents and the government workforce.

Reducing customer churn with predictive CX analytics

Discover how predictive analytics delivers early CX insights that help identify at-risk customers, reduce churn and improve retention.

A more precise approach to EBT fraud prevention

Learn how out-of-state and online transaction blocking helps states prevent EBT fraud, protect benefits, and strengthen fraud mitigation strategies.

Government budgets are tightening. Demands are not.

Government budgets are tightening while expectations rise. Conduent’s Anna Sever explores how state agencies can do more with less through shared platforms, automation and smarter funding strategies.