Hugo Felipe Godoy
Hugo Felipe Godoy is Vice President of LACAR Region - Customer Experience Management at Conduent. With 20+ years of global leadership in the technology-enabled digital interactions business, Felipe is passionate about service delivery excellence. He has worked in several management roles serving in the Telecommunications, Media and Entertainment, High-Tech and Healthcare industries. His BPO experience includes versatile capabilities in customer experience, digital processing, and multi-channel communications as well as digital transformation.
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How Contact Centers Can Thrive by Doing Work From Home Right
For the most successful contact centers, work from home is not only a physical work environment construct or a “nice to have,” it’s an absolute requirement for organizations that want to succeed.
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