Hugo Felipe Godoy

Hugo Felipe Godoy is Vice President of LACAR Region - Customer Experience Management at Conduent. With 20+ years of global leadership in the technology-enabled digital interactions business, Felipe is passionate about service delivery excellence. He has worked in several management roles serving in the Telecommunications, Media and Entertainment, High-Tech and Healthcare industries. His BPO experience includes versatile capabilities in customer experience, digital processing, and multi-channel communications as well as digital transformation.

  • How Contact Centers Can Thrive by Doing Work From Home Right

    How Contact Centers Can Thrive by Doing Work From Home Right

    For the most successful contact centers, work from home is not only a physical work environment construct or a “nice to have,” it’s an absolute requirement for organizations that want to succeed.

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