Erica Ong

Erica Ong is the Vice President of Customer Experience Management Sales for Conduent. For over 20 years, Erica has successfully worked across all industries to design, implement and operate global Customer Service, Sales, Retention, Collections and Technical Support solutions across multiple channels that increase revenue and drive customer loyalty for her clients. She has a strong background in business development, analytics and operations. During her 19-year tenure with Conduent, Erica has been a General Manager responsible for delivery, growth, client satisfaction, and financial performance for Customer Experience solutions provided by Conduent and filled many leadership positions in the CX space. Erica is passionate about implementing digital solutions to improve the human experience and building diverse workforces to drive positive change.

  • Five Essentials for Driving a Positive Customer Experience in 2020

    Five Essentials for Driving a Positive Customer Experience in 2020

    Today, creating a positive customer experience has become a requirement, not just a nice-to-have. CX is a critically important contributor to business success.

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  • Is Your Business Ready for a 5G World?

    Is Your Business Ready for a 5G World?

    5G could lead to speeds up to 20 gigabits per second! While everyone would love to see 5G end buffering and loading times, the impact on businesses goes far beyond faster download speeds.

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  • Diversity and Inclusion: Making an Impact on a Global Scale

    Diversity and Inclusion: Making an Impact on a Global Scale

    Strengthening diversity in business leads to improvements across all facets of life: wealth, health and education for all members of society.

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  • Is Machine Learning the Future of Content Moderation?

    Is Machine Learning the Future of Content Moderation?

    Advances in content moderation technology are helping to create a safe place for user-driven content online. Though there is no “one size fits all” fix, technology has a valuable role to play

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