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Erica Ong

Erica Ong is the Vice President of Customer Experience Management Sales for Conduent. For over 20 years, Erica has successfully worked across all industries to design, implement and operate global Customer Service, Sales, Retention, Collections and Technical Support solutions across multiple channels that increase revenue and drive customer loyalty for her clients. She has a strong background in business development, analytics and operations. During her 19-year tenure with Conduent, Erica has been a General Manager responsible for delivery, growth, client satisfaction, and financial performance for Customer Experience solutions provided by Conduent and filled many leadership positions in the CX space. Erica is passionate about implementing digital solutions to improve the human experience and building diverse workforces to drive positive change.

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