Randall King

As the Group President of Customer Experience Management, Randall has responsibility for 25K customer experience professionals who deliver best-in-class service globally to millions of customers on behalf of our clients. In this role, Randall drives strategic transformation, stronger client relationships, and service excellence. He works in close collaboration with business and technology leaders to bring innovative solutions to our clients, while delivering an integrated and seamless experience to their customers.

  • The Road to Customer Loyalty: 5 Key Focus Areas

    The Road to Customer Loyalty: 5 Key Focus Areas

    How can organizations serve customer needs today while creating long-lasting customer loyalty for the future?

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