Santhosh Panchapakesan Subramanian, Director of Transformation at Conduent, has been in the IT Industry for 21 years in diverse leadership and IT roles including analyst, architect, project and program management. His healthcare industry experience spans more than 15 years, focused on policy and claims administration systems, medical malpractice and BPO. Santosh has led huge teams covering multiple geographical locations in a global delivery model. His last 10 years have primarily concentrated on customer communication management, automation involving RPA/OCR/ICR/IDP/AI/ML and expanded roles in demand supply management. He can be reached at Santhosh.email@example.com.