Conduent CSR: Continued commitment, continued momentum
Earning EcoVadis bronze medal for the second consecutive year
Corporate Social Responsibility (CSR) continues to be a cornerstone of our company’s culture in 2024, shaping how we operate and how we impact the world around us.
Continuing our commitment
Since we embarked on our CSR journey in 2019, we’ve expanded our focus across the Environmental, Social and Governance (ESG) pillars and the UN Sustainable Development Goals (SDGs) where we think Conduent can have the most impact. Here are just a few of our accomplishments this past year:
- Solutions with impact: Conduent’s solutions have a meaningful impact on millions of lives every day. Last year alone we disbursed ~$100B in government program payments to support millions of recipients, managed 800M healthcare-related claims, processed more than 4.5B tolling transactions and managed 2.3B complex customer service interactions.
- Diversity and inclusion: We’ve been recognized by Newsweek as a Top 100 Global Most Loved Workplace and Forbes as America’s Best Employer for Diversity four years in a row. Our Employee Impact Group participation also doubled year over year, with more of our global team members getting involved and making a difference all over the world.
- Environmental responsibility: Through continued efforts in reducing greenhouse gas (GHG) emissions, we have achieved a 52% reduction in Scope 2 emissions from our baseline year, achieving our initial target. And, we have committed to the Science Based Targets initiative (SBTi), setting even bolder goals for climate impact.
You can learn more about these initiatives and others in our latest CSR report.
EcoVadis bronze medal achievement
Most recently, for the second year in a row, we have earned the EcoVadis bronze medal for sustainability performance. The EcoVadis assessment covers 21 criteria across four key themes: Environment, Labor & Human Rights, Ethics, and Sustainable Procurement.
Conduent’s score increased six points this year, placing us in the top 28% of companies rated by EcoVadis in our industry. This ranking reflects our focus on strong environmental and supplier management practices, ethical business conduct and just ensuring Conduent is an overall great place to work.
Client-centered sustainability: Focusing on what matters
Our clients count on us to deliver solutions and services for them and the millions of people who they serve every day. That includes customers, members, consumers, employees, residents, citizens and travelers who count on our solutions and services for critical life moments. The following are a few examples:
- Distributing needed government program benefits including SNAP, UI, WIC and TANF to millions of recipients in 37 states, while reducing fraud
- Helping to support 7 million children with the delivery of child support payments
- Assisting the delivery of packages with time sensitive and potentially lifesaving contents
- Helping millions of employees better understand and engage with their benefits plans
- Preventing or recovering millions of dollars in erroneous payments
- Helping millions of people get to their destination via public transit or toll roads, while reducing emissions
- Assisting patients to gain access to expensive drug therapies
- Providing technical, sales and general support to over 6 million consumers per day
In all these scenarios, it’s about delivering solutions that impact millions of lives every day, 365 days a year… but it’s also about delivering those solutions in the right way, with strong corporate social responsibility. It’s not only the right thing to do for Conduent but also the right thing to do for our clients and their end users who put their trust in us.
This recognition from EcoVadis shows that we’re serious about sustainable operations and can help clients meet their own sustainability targets while building stronger, more transparent partnerships.
Our focus for 2024 and beyond: Continuing our momentum
Our CSR journey in 2024 reflects our steadfast commitment to responsible business practices. From achieving significant sustainability goals to earning industry-leading recognitions like the EcoVadis bronze medal, we are dedicated to continuous improvement in every aspect of our operations.
Looking ahead, we remain focused on creating a lasting, positive impact on the planet, our people and those we serve. Our clients are at the heart of this journey, and we remain committed to aligning our sustainability efforts with their goals, making sure we continue to meet and exceed their expectations. Meanwhile, you can follow our progress and explore our future initiatives by visiting our Corporate Social Responsibility page.
Together, we can continue to make a difference.