Conduent Blog

Discussing ways to modernize and advance the client and constituent experience

  • Overcoming Payer Barriers through  the Three Pillars of Hub Onboarding: Rate, Time, Duration

    Overcoming Payer Barriers through the Three Pillars of Hub Onboarding: Rate, Time, Duration

    Pharmaceutical manufacturers and payers are often at odds over pricing and barriers to new medication access. Payers will typically initiate a variety of cost containment initiatives,

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  • From Outsourcing to Partnership – The Four Key Ingredients for Successful Order to Cash Operations

    From Outsourcing to Partnership – The Four Key Ingredients for Successful Order to Cash Operations

    In recent years, I’ve been part of numerous conversations about the future of Order to Cash (O2C) functions, particularly considering emerging and advanced technologies.

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  • How Intelligent Transportation Systems can reduce the environmental impact of traffic congestion

    How Intelligent Transportation Systems can reduce the environmental impact of traffic congestion

    In areas with severe traffic congestion, vehicles can’t function at their optimal performance, increasing fuel consumption and pollutant emissions. Implementation of Intelligent Transportation Systems

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  • Podcast: Lending in Digital Times [Episode 3]

    Podcast: Lending in Digital Times [Episode 3]

    In this podcast, Dave Bertoncini - Chief Strategy Officer at CarFinance, shares personal and professional tips for the auto finance community.

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  • The Future of Learning is about Performance, Not Knowledge

    The Future of Learning is about Performance, Not Knowledge

    In Conduent’s recent Webinar: The Digital Workplace of the Future, featured guest speaker David Blake, Co-founder of Degreed and co-author of “The Expertise Economy,” offered his perspective...

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  • Chipping Away at Gender Inequality: Show Them the Value You Bring

    Chipping Away at Gender Inequality: Show Them the Value You Bring

    Women attained 14% of all bachelor’s degrees in electrical engineering in 2017. Back when I was an electrical engineering major...

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  • 10 Truths about Employee Experience that Matter to Your Business Now

    10 Truths about Employee Experience that Matter to Your Business Now

    What does it take to build consumer grade employee experiences inside your organisation? What should it look like? How do you measure it?

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  • To Harness Human Creativity, HR Transformation Must Start with the “Moments that Matter”

    To Harness Human Creativity, HR Transformation Must Start with the “Moments that Matter”

    As we all know, in today’s business change is the only constant — a concept that has never been more true in the areas of HR and learning development.

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  • Five Essentials for Driving a Positive Customer Experience in 2020

    Five Essentials for Driving a Positive Customer Experience in 2020

    Today, creating a positive customer experience has become a requirement, not just a nice-to-have. CX is a critically important contributor to business success.

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  • Improving Access to Marginalized Neighborhoods

    Improving Access to Marginalized Neighborhoods

    Cashless payments are on the rise. Nationally, just 30% of transactions are cash, down from 33% in 2015.

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  • The Time to Embrace Account-Based Ticketing is Now

    The Time to Embrace Account-Based Ticketing is Now

    Those attending Transport Ticketing Global later this month don’t have to look too far afield to appreciate why their presence at Olympia London matters so much...

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  • Public Transit Service During the COVID-19 Pandemic

    Public Transit Service During the COVID-19 Pandemic

    As the world grapples with the COVID-19 pandemic, many people in urban areas around the world are staying home to practice safe social distancing and avoid transmitting the virus.

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  • Making Progress on Corporate Social Responsibility

    Making Progress on Corporate Social Responsibility

    Since becoming a public company in 2017, Conduent has accomplished many firsts. And today we are very proud to share our first-ever Corporate Social Responsibility Report

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  • Re-envisioning Customer Service for Tolling

    Re-envisioning Customer Service for Tolling

    As consumers we have seen a transformation in customer service from the traditional ways once used to interact with service providers.

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  • Transforming Tolling Call Centers for a Better Customer Experience

    Transforming Tolling Call Centers for a Better Customer Experience

    Conduent Transportation is revolutionizing the customer experience by transforming the basic tolling call center to an omnichannel “contact center” that goes far beyond traditional call support.

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  • Automating AP Workflows for Better Outcomes

    Automating AP Workflows for Better Outcomes

    At Conduent, we’re not just using technology to transform our clients’ mission-critical operations. We’re transforming the way we operate too...

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  • Using Augmented Reality to Influence Better Patient Outcomes

    Using Augmented Reality to Influence Better Patient Outcomes

    Augmented Reality enables the physical environment or object to become a digital portal to relevant, personalized information that can be tailored to inform users...

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  • Rethinking the Use of Parking to Help Fight Homelessness

    Rethinking the Use of Parking to Help Fight Homelessness

    While the notion of “smart cities” traditionally encompasses improved digital information sharing and responsive governance to improve public services, the definition is ever evolving.

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  • Four Key Takeaways from Compliance Week Europe

    Four Key Takeaways from Compliance Week Europe

    The official topic was “Digital Transformation – Issues in Risk & Compliance” and the discussion was lively and productive...

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  • The Success of Our Big Data World Depends on Risk and Compliance Leaders

    The Success of Our Big Data World Depends on Risk and Compliance Leaders

    According to IOT Analytics, the number of connected devices in use worldwide exceeded 17 billion, with the number of IoT devices at 7 billion.

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