Conduent Blog

Discussing ways to modernize and advance the client and constituent experience

  • Conduent Named a Rising Star in 2021 ISG Provider Lens™ Healthcare Digital Services Report

    Conduent Named a Rising Star in 2021 ISG Provider Lens™ Healthcare Digital Services Report

    Conduent was identified as a Rising Star in the ISG Provider Lens™ evaluation for Payer Business Process as a Service and the evaluation for Payer Digital Transformation Services.

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  • Improving Patient Safety Reporting:  A 5-Step Technology-Based Approach

    Improving Patient Safety Reporting: A 5-Step Technology-Based Approach

    How can healthcare organizations facilitate and motivate employee reporting of patient safety issues, despite common obstacles and concerns?

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  • Conduent Ranked One of the LGBTQ+ Best Places to Work in Mexico

    Conduent Ranked One of the LGBTQ+ Best Places to Work in Mexico

    The Human Rights Campaign (HRC) Foundation has listed Conduent as one of the LGBTQ+ Best Places to Work for 2022 through its Equidad MX program.

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  • How Contact Centers Can Thrive by Doing Work From Home Right

    How Contact Centers Can Thrive by Doing Work From Home Right

    For the most successful contact centers, work from home is not only a physical work environment construct or a “nice to have,” it’s an absolute requirement for organizations that want to succeed.

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  • What States Need to Know About Child Care Stabilization Grants

    What States Need to Know About Child Care Stabilization Grants

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  • International Day of People with Disabilities: Celebrating Talents and Promoting Inclusion

    International Day of People with Disabilities: Celebrating Talents and Promoting Inclusion

    As we commemorate International Day of People with Disabilities, we recognize the value of our global and diverse community and the role that all of our associates play in building Conduent's culture.

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  • Care Coordination: The Building Blocks of Trust and Engagement

    Care Coordination: The Building Blocks of Trust and Engagement

    To enhance and optimize engagement, plans must create a foundation of trust with members and use every multichannel step of their healthcare journey as an opportunity to build the relationship.

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  • Digital Evolution and Mortgage: Where Are We and What’s Ahead?

    Digital Evolution and Mortgage: Where Are We and What’s Ahead?

    To ensure ongoing competitiveness, stability and staying power for the future, mortgage lenders and servicers need to comprehensively re-evaluate their digital ecosystem.

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  • Life and Work: 4 Ways to Strike a Balance

    Life and Work: 4 Ways to Strike a Balance

    Conduent Global Head of Commercial Healthcare Sheila Curr joined Nischala Murthy Kaushik, CMO at HFS Research, for an episode of the Shero Diaries podcast to share some perspectives on leadership.

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  • Healthcare Subrogation: How Healthcare Payers Could Recoup Billions in Recovery Savings

    Healthcare Subrogation: How Healthcare Payers Could Recoup Billions in Recovery Savings

    Successful subrogation means a refund for healthcare payers and their members. Learn about the latest industry trends and how to recoup the most savings.

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  • Digital Transformation is Calling... Are Banks Answering?

    Digital Transformation is Calling... Are Banks Answering?

    Banking is embedded in everything we do, shifting the way we think about payments, transactions and interactions. To be successful, financial institutions must deliver on consumer expectations.

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  • Talking About Open Enrollment​  With Todd Berkley

    Talking About Open Enrollment​ With Todd Berkley

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  • Knowledge is Power: Putting My Previvor Plan into Action

    Knowledge is Power: Putting My Previvor Plan into Action

    During Breast Cancer Awareness Month 2021, and every day, it's important that people understand their health risks and the things they can do to protect themselves.

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  • The Road to Customer Loyalty: 5 Key Focus Areas

    The Road to Customer Loyalty: 5 Key Focus Areas

    How can organizations serve customer needs today while creating long-lasting customer loyalty for the future?

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  • Approaches for Better HCP Engagement

    Approaches for Better HCP Engagement

    There is a growing demand in pharma for solutions that offer a data-driven approach to engage with healthcare providers in a scalable way. The end goal is to create a better end-to-end experience.

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  • Digital Engagement in Pharma: Staying Ahead of Patient Needs to Shape Better Outcomes

    Digital Engagement in Pharma: Staying Ahead of Patient Needs to Shape Better Outcomes

    For pharma to thrive, it must adapt to using technologies like text messages, emails and IVR in thoughtful new ways to automate and to simplify the approach to patient engagement.

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  • How Contact Centers Can Make Data More Actionable

    How Contact Centers Can Make Data More Actionable

    Contact centers should track data that correlates to agent performance, customer profiles and business insights. Then use that data intentionally for maximum CX impact.

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  • Tackling Huge Legal Bills Starts with The Humble Invoice

    Tackling Huge Legal Bills Starts with The Humble Invoice

    By digitising legal invoice review, complex organisations like the NHS can identify and eliminate legal spend leakage, save time, and deliver improved outcomes through enhanced data insight.

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  • Making Progress to Expand Employment Opportunities for the Visually Impaired

    Making Progress to Expand Employment Opportunities for the Visually Impaired

    Conduent trainers were recognized by the SC Governor’s Committee on Employment of People with Disabilities for their work developing training for the visually impaired.

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  • Thinking Forward at NCSEA’s 2021 Leadership Symposium

    Thinking Forward at NCSEA’s 2021 Leadership Symposium

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