Conduent Blog

Discussing ways to modernize and advance the client and constituent experience

  • Three Imperatives for Digital Transformation

    Three Imperatives for Digital Transformation

    It’s a simple fact that better business outcomes result from the practical design and implementation of technology and innovation.

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  • Are you really set-up to tackle SARs?

    Are you really set-up to tackle SARs?

    It’s now four months since a new Subject Access Request (SAR) regime came into force. You’ll be familiar with the provisions of the General Data Protection Regulation (GDPR).

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  • How Robotic Process Automation (RPA) is Changing Training Administration

    How Robotic Process Automation (RPA) is Changing Training Administration

    Training administrators are the unsung heroes of many learning and development (L&D) departments.

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  • 7 Ways Financial Institutions Can Encourage the Adoption of e-Bills and e-Statements

    7 Ways Financial Institutions Can Encourage the Adoption of e-Bills and e-Statements

    As banks and other financial institutions focus on building more effective digital capabilities into their processes, consumer adoption of paperless bills and statements is essential for success.

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  • Standardization and Data Governance Matter More than Ever in Healthcare IT

    Standardization and Data Governance Matter More than Ever in Healthcare IT

    Health systems have demonstrated the value of providing clinicians with insights at the point of care through analytics projects based on the records of the current population.

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  • Using Data and Analytics to Prevent Healthcare-Associated Infections

    Using Data and Analytics to Prevent Healthcare-Associated Infections

    Every week it seems like there's a report about a new super bug that can put you at risk when you're in a hospital.

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  • Big Data Makes Way for Integrated Data

    Big Data Makes Way for Integrated Data

    Big data was never the end point. It was just the opening volley in the revolution of using data to further business objectives, connect with customers in a more meaningful way.

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  • The Future of Customer Engagement is Omni-channel – and Integrated

    The Future of Customer Engagement is Omni-channel – and Integrated

    The most important question for the future will be: Are those omni-channel engagements fully integrated?

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  • Why Data — and What We Do with It — are the Keys to Changing the US Healthcare Game

    Why Data — and What We Do with It — are the Keys to Changing the US Healthcare Game

    Estimated to be worth trillions of dollars, the healthcare sector represents a massive opportunity for large technology companies.

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  • How Technology is Driving the Consumerism of Healthcare

    How Technology is Driving the Consumerism of Healthcare

    As part of the shift from reactive to proactive care and the emergence of omnichannel outreach to improve patient engagement, a new delivery paradigm is crystalizing in the healthcare space.

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  • How Digital Interactions Are Expanding the Horizons of Healthcare

    How Digital Interactions Are Expanding the Horizons of Healthcare

    In the new landscape of value-based care, reimbursements and drug approvals will demand insights into how therapies impact (and improve) human health.

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  • Digital Technology and the Evolution from Reactive to Proactive Patient Care

    Digital Technology and the Evolution from Reactive to Proactive Patient Care

    The way that providers and patients in the U.S. healthcare system have interacted for far too long could be characterized as the "catch and release" paradigm.

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  • How Changing Consumer Habits and Digital Innovations are Shaping the Automotive Industry

    How Changing Consumer Habits and Digital Innovations are Shaping the Automotive Industry

    Digital innovations shaped by consumer habits will change everything about how we live in our cities, travel on our roadways, and live our lives.

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  • How Will the Housing Shortage Affect Mortgage Loan Processing?

    How Will the Housing Shortage Affect Mortgage Loan Processing?

    Discussing areas of opportunity that can help accelerate loan pre-approval and loan processing in this era of housing shortages.

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  • From Facilitator-Centric to Self-Directed Learning Models

    From Facilitator-Centric to Self-Directed Learning Models

    As organizations move from a “just-in-case” to “just-in-time” approach to learning and development, individual learning styles and preferences are taking center stage.

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  • Insight on Electronic Tolling

    Insight on Electronic Tolling

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  • Why the Inpatient Prospective Payment System (IPPS) Proposed Rule matters for Medicaid

    Why the Inpatient Prospective Payment System (IPPS) Proposed Rule matters for Medicaid

    Medicaid programs typically consider Medicare’s Final Rule when updating their inpatient payment methodologies. Why? The proposed rule offers an early preview of potential changes.

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  • Exploring the Digital Customer Experience in the Future of Telecom

    Exploring the Digital Customer Experience in the Future of Telecom

    Digital customer experience channels offer CSPs the flexibility and scalability to meet customer expectations in ways that leave even the most sophisticated multichannel contact centers in the dust.

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  • The Role of Omni-channel Outreach in Patient Engagement and Health

    The Role of Omni-channel Outreach in Patient Engagement and Health

    Though 2/3 of healthcare providers report having a patient outreach center, a large number of them fall short of creating a true, omnichannel patient experience.

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  • What can manufacturers gain from a digitally connected world? A whole lot.

    What can manufacturers gain from a digitally connected world? A whole lot.

    In 2018, industries are expected to spend $189 billion on IoT solutions in manufacturing. This opens up a whole new world of application possibilities for industries nationwide and across the globe.

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