Conduent Blog

From Transactions to Interactions: Creating the Future of Customer Experience

Two-thirds of marketers say their companies compete mostly on the basis of customer experience, and that percentage is expected to climb to 81% in the next 2 years.

Electronic Bill Presentment & Payment for Accounts Receivable: Digital Interactions are the Key to Success

Today's EBPP options digitize payments and seamlessly integrate them into AR systems — often reducing turnaround time by several days (or more!).

Conduent Foundation: Employees Leading the Charge to Serve Our Communities

The Conduent Foundation is proud of its achievements in its early stages and looks forward to completing its goals for 2018. Our success depends on the aspirations of our employees.

HR and Technology: Keeping Employees Engaged

From Hands-On to Small Screen: The Evolution of Learning and Development

Learning and development succeeds when a company's most valuable resource – its people – learn to do things differently.

The Future of Parking

Innovation and data utilization are creating exciting new opportunities for cities to use parking management to reduce congestion while improving public safety and overall quality of life.

The Increasing Importance of Contract Analytics in Managing Contract Risks

Digital and contract analytics capabilities are quickly becoming a pivotal factor for improving contract management. Technology solutions and the right partner can help to minimize exposure to risk

Actionable Insights - The New Service Level Agreement between Service Providers and Clients

It’s time to start treating transactional execution like the block-and-tackle infrastructure it is, not the prize.

The IoT Extends Far Beyond Consumer Devices and CFOs Have Big Opportunities

Has your business found ways to increase profitability or reduce costs by adopting IoT technologies while ensuring the best possible customer experiences?

Learning Management through Enabled Data

Learning and development may not be the first department diving into digital and AI transformation within your organization, but don’t let that stop you from getting ready. The digital age demands...

Where do strategic partners fit in the race to 5G?

With so many players in this space and pieces in motion, mobile operators will need to be smart about their partnerships. How can strategic partnerships help mobile operators — and their customers...

Goodbye Transaction Processing, Hello Digital World

Consider how the Finance and Accounting (F&A) industries functioned five years ago. Now compare that to how we do things today.

Keeping Pace with the Rapid Nature of Compliance

For far too many companies today, compliance amounts to little more than an expensive process. To make an impact, compliance training needs to be relevant, timely and optimized to deliver the...

Key Takeaways For Your All-Electronic Tolling Plans

Investing in all-electronic tolling (AET) keeps drivers moving, improves highway safety and takes strain off highway networks through reduced overall congestion — which are only three of the...

5 Ways to Combat Exploding Document Review Costs using Analytics

As the power of technology to aid in document review has grown in recent years, so too have the associated costs

On Being Transgender: My Experience

The Conduent LGBTQ+ Employee Impact Group (EIG) is committed to providing safe spaces for our LGBTQ+ employees to tell their stories, share their unique experiences and, in doing so, foster a...

Top 10 Resources: A GDPR Primer for Employees from the Front Line to the C-Suite

The European Union’s General Data Protection Regulation—better known as GDPR— impacts anyone who does business with European citizens in Europe. In other words: almost everybody.  

The Necessary Evolution of BPS/BPO

Business process services (aka business process outsourcing) is at a crossroads.  In one direction, the focus is on doing traditional BPS/BPO better –– delivering higher quality and better...

Language Matters: Creating Inclusive Language

Note: Underlined words are defined in the glossary at the end of this article. Sticks and stones will break your bones, but words will never hurt you. As a child, this was the most egregious lie I...

3 Things Healthcare Organizations Can Offload Now for Lower Costs, Better Care

What's the low-hanging fruit when it comes to Healthcare outsourcing? By letting go of some of those administrative tasks, healthcare providers can expect to see the lower cost/better care.