Brandon Hall research reports that 14.4% of organizations indicate that measuring learning in their organization is not at all effective. Many L&D organizations commonly review data termed “Smile Sheets” – which are really just generic indicators that the overall classroom experience was good and the instructor knew what they were talking about. They are deﬁnitely not an indicator of whether the person can now take on tasks associated with their role. The real problem: Most organizations don’t know how to use analytics to align data and metrics from learning to business objectives.
5 Ways Contact Centers Must Evolve to Deliver Great CX
Seamless® Transportation System Ticketless Payment
Get More from Your Payment Recovery Efforts
Lending Market Must-Knows for 2021 and Beyond
5 Simple Steps to Transform Tolling
5 Ways Tech Is Transforming Utilization Review for Workers Comp
Utilization review (UR) is designed to improve the quality of care, get injured employees back to work faster and reduce unnecessary costs.
Medicaid Pays for Outpatient Hospital Services
Medicaid Pays for Inpatient Hospital Services
Payroll Cards Give Employees Simple, Secure Access to Funds and Information
EMV/chip and PIN technology increases security.
Content Design And Curation
Effective Employee Onboarding
The Customer Journey - Lukewarm to Love