Create Stronger Data Driven Strategies

May 24, 2018

Brandon Hall research reports that 14.4% of organizations indicate that measuring learning in their organization is not at all effective. Many L&D organizations commonly review data termed “Smile Sheets” – which are really just generic indicators that the overall classroom experience was good and the instructor knew what they were talking about. They are definitely not an indicator of whether the person can now take on tasks associated with their role. The real problem: Most organizations don’t know how to use analytics to align data and metrics from learning to business objectives.

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Infographic: The State of Customer Experience
Infographic: The State of Customer Experience

Every one of your customers is unique, and that means no two customer journeys are exactly alike.