Lily Eyraud

Lily Eyraud is Senior Director of Strategy & Product Management with Conduent. In her current role, Lily defines and drives strategy and product roadmaps across the organization’s client experience, financial industry solutions and multi-channel communications portfolio. With 10+ years’ experience in the financial and banking industries and an international MBA from Fuqua School of Business, Lily approaches her day-to-day global interactions with a focus on real-time product decisions, sales negotiations, and strategic planning.

over 2 years ago
5 Benefits of Contact Center as a Service (CCaaS)

Here are five of the top advantages cloud contact centers have over traditional call center deployments.

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about 3 years ago
How Contact Centers Can Make Data More Actionable

Contact centers should track data that correlates to agent performance, customer profiles and business insights. Then use that data intentionally for maximum CX impact.

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