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It goes to follow that you cannot get a full picture of communication without including instant messaging. This is especially true for litigators evaluating chat messages for eDiscovery.
Managing outside counsel spend is more difficult than it should be. Corporate legal departments that are under pressure to be more effective have focused largely on explicit billing guidelines...
With the rapid spread of COVID-19 and increased need for physical distancing, organizations have worked feverishly to shift to work-from-home models.