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The New Dilemma: Solving the Happiness Quotient

Relationships with your customers have more in common with relationships in your personal life than you might think – as revealed by Conduent’s latest State of Customer Experience Research: The Era of Exceptional Happiness. 

During 4Q21 through 1Q22, Conduent sponsored a global survey of consumers and brand organizations to learn how the events of 2020-2021 have impacted the state of customer experience.  One thing is clear: as we continue to recover from a long period of isolation and uncertainty, high-impact human touches are central to the customer experience and the gap between end user expectations and customer service delivery has never been greater.

Join us for a discussion with a panel of experts to uncover evolving market trends and CX-practices to learn:

  • The new definition of excellence from the point of view of the customer
  • How CX organizations have responded to the pandemic and which strategies are most effective
  • Is Omnichannel fact or fiction?
  • Best practices in Customer Experience and high-value interactions  
  • The major, long-term changes CX executives anticipate over the next 24 months – and the obstacles they're enduring along the way



Brian Cantor
Principal Analyst & Director
CCW Digital



Lily Eyraud
Strategy Leader
Conduent Commercial & Customer Experience Management & Solutions




Bonnie Tichman
Marketing Leader
Conduent Customer Experience Management & Human Capital Solutions