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Big Data Makes Way for Integrated Data

Big data was never the end point. It was just the opening volley in the revolution of using data to further business objectives, connect with customers in a more meaningful way.

Report: What Citizens Want From Digital Government Services

The decrease in interactions between providers and consumers appears to be accelerating consumer dissatisfaction. The post Citizen Experience Report 2018 appeared first on Conduent.

Infographic: Creating Better Digital Interactions between Citizens and Government

The Center for Digital Government (CDG) conducted a national survey on behalf of Conduent of more than 2,000 citizens to better understand their perspectives on government service delivery.

The Future of Customer Engagement is Omni-channel – and Integrated

The most important question for the future will be: Are those omni-channel engagements fully integrated?

Opening Doors to Eligibility Services with Omni-Channel Options

New Survey Data Says: In the Age of Digital Interactions, Citizens Expect More from Government Agencies

Child Support Leaders Gather for NCSEA Leadership Symposium

Why Data — and What We Do with It — are the Keys to Changing the US Healthcare Game

Estimated to be worth trillions of dollars, the healthcare sector represents a massive opportunity for large technology companies.

A Fast, Low-Risk Approach to Child Support System Modernization

Technology can be a powerful force for change, and when an industry is transformed by a wave of technology implementations, that effect is multiplied.

How Technology is Driving the Consumerism of Healthcare

As part of the shift from reactive to proactive care and the emergence of omnichannel outreach to improve patient engagement, a new delivery paradigm is crystalizing in the healthcare space.

CMS Proposed Physician Payment Overhaul Creates Opportunities, Challenges

A CMS proposed rule intends to reduce administrative burdens, change payment rates and more. But the changes may not be budget-neutral for Medicaid.

How Digital Interactions Are Expanding the Horizons of Healthcare

In the new landscape of value-based care, reimbursements and drug approvals will demand insights into how therapies impact (and improve) human health.

Digital Technology and the Evolution from Reactive to Proactive Patient Care

The way that providers and patients in the U.S. healthcare system have interacted for far too long could be characterized as the "catch and release" paradigm.

How Changing Consumer Habits and Digital Innovations are Shaping the Automotive Industry

Digital innovations shaped by consumer habits will change everything about how we live in our cities, travel on our roadways, and live our lives.

How Will the Housing Shortage Affect Mortgage Loan Processing?

Discussing areas of opportunity that can help accelerate loan pre-approval and loan processing in this era of housing shortages.

Focusing on Families For Child Support Awareness Month 2018

August is officially recognized as Child Support Awareness Month.

How Open APIs Support the Future of Mobility

To ensure that the client agencies we work with are positioned for the future, we built our ATLAS fare collection platform with open APIs to support interoperability.

White Paper: Using Digital Technology to Streamline Claims Management

This white paper illustrates how partnering with TPA providers can help payers transform their business. The post White Paper: Using Digital Technology to Streamline Claims Management appeared...

From Facilitator-Centric to Self-Directed Learning Models

As organizations move from a “just-in-case” to “just-in-time” approach to learning and development, individual learning styles and preferences are taking center stage.

Insight on Electronic Tolling