What's next is now: Medicaid’s new chapter has begun
Medicaid modernization is moving from promise to practice. Conduent’s Martin Baker looks at what that means for agencies, providers and residents, and the results taking shape.
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Our Latest Content
Welcome to our Hub! We hope you find something interesting to read, watch and share.
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The future of government is online. Millions of people aren't.
For government agencies, technology can remove barriers. It can create them, too. As services move online, Conduent's Anna Sever explores how agencies can ensure access expands for everyone.
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Why healthcare decisions take longer than they should
Conduent's Marco Mejía explores why decisions often take longer than they should and how leading payers are improving member experience by reducing the distance between information and action.
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Why the next public health outbreak will expose your agency's cracks
The next public health outbreak will not wait for better workflows. It will expose where reporting slows down, and where teams are forced to rely on manual fixes instead of repeatable systems.
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Terminal management systems and the future of transport operations
Discover how Conduent’s fare collection and mobility solutions can reduce costs, boost revenue, and create seamless journeys for every rider.
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What happens when public agencies put AI to work?
The future of AI in public service carries both promise and complexity. Conduent’s Anna Sever explores what comes next for agencies, residents and the government workforce.
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Reducing customer churn with predictive CX analytics
Discover how predictive analytics delivers early CX insights that help identify at-risk customers, reduce churn and improve retention.
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A more precise approach to EBT fraud prevention
Learn how out-of-state and online transaction blocking helps states prevent EBT fraud, protect benefits, and strengthen fraud mitigation strategies.
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Government budgets are tightening. Demands are not.
Government budgets are tightening while expectations rise. Conduent’s Anna Sever explores how state agencies can do more with less through shared platforms, automation and smarter funding strategies.
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As expectations rise, child support systems face a human test
State Disbursement Unit model can help your agency reduce administrative burden, improve payment accuracy, and deliver a more transparent experience for families and employers.
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5 smart questions to ask before choosing a BPO partner – A 2026 Guide
Whether you’re evaluating new BPO vendors or reassessing an existing relationship, the following five questions can help you make a smarter, more strategic decision.
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Public health is only as strong as its data
Where is public health data really breaking down? More data is not the answer — consistency is. Breakdowns often start earlier than expected. Explore what is driving it.
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Earth Day 2026: Advancing our impact
In 2026, that purpose is clearer than ever; to create measurable impact through the way we operate, innovate and engage with the world around us.
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If people can’t use it, it doesn’t work: A guide to government usability
Conduent’s Anna Sever shares how agencies can simplify experiences, connect services and deliver clearer, more human-centered outcomes.
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How automation helps healthcare ops teams lower costs
Learn how automation and AI help healthcare organizations lower administrative costs, improve claims and revenue cycles and modernize operations.
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Modernizing legacy IT in finance: a checklist for compliance and ROI
Modernizing financial IT requires structure. Our roadmap helps leaders take a step-by-step approach that aligns regulatory requirements, financial outcomes and long-term transformation.
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What trust looks like in a cloud-first government: A better path to public confidence
When systems don't work, residents become frustrated and confidence drops. Conduent’s Anna Sever shares why interoperability, not just cloud, is key to delivering reliable government services.
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The quiet flex of services that deliver: How to make government services people can feel working
Discover how Conduent Federal Solutions helps agencies reduce friction, strengthen security, and modernize with confidence.
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Combating synthetic fraud in financial services with generative AI and human expertise
Learn how generative AI coupled with human expertise strengthens detection, accuracy and defenses against synthetic fraud in financial services.
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In government, the era of “please hold” may soon be over
With smarter operations, automation and AI, government agencies are cutting delays and strengthening trust, even as demand and risks rise. Anna Sever explains what is changing and why it matters now.
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