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Case Studies
Helping a state Medicaid agency streamline eligibility and improve outcomes

Helping a state Medicaid agency streamline eligibility and improve outcomes

Transitioning operations to improve timeliness, compliance and continuity

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Preventing fraud with a cost-efficient rapid-response team

Our quick-ramp solution from near-and off-shore centers reduced fraud, risks and costs — while boosting customer satisfaction.

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Preventing fraud with a cost-efficient rapid-response team

Our quick-ramp solution from near-and off-shore centers reduced fraud, risks and costs — while boosting customer satisfaction.

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Fueling efficient workflows and operating excellence for a P&C insurance leader

Our teams and technology have strengthened operations, powered growth and earned our client’s trust for 14 years and counting.

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Transforming a global automaker’s legacy system through relational redesign

We seamlessly rebuilt the client’s standalone expert system, preserving data integrity and relationships while introducing modern, scalable workflows.

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Scalable, efficient DSAR processing

Our adaptable solution fueled fast, accurate processing — from successful POC to full-scale global implementation.

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Building an active brand community through social media monitoring and engagement

Our solution energized and expanded the brand’s presence and drove dynamic engagement across key channels.

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Summer EBT Program Montana Case Study

Helping states deliver summer nutrition benefits

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Driving operational excellence: How a global TPA supercharged claims processing and accelerated growth

Fueling 20 years of growth with scalable Automated Document Solutions

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Preventing $26.6M in erroneous spend for a global manufacturer with FastCap® Finance Analytics

Reducing delays and operational issues for a major automaker with AI that identifies and blocks duplicate transactions automatically.

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Transforming P2P processes unlocked $300M in cash flow for a worldwide manufacturer

Our Procure-to-Pay Services enabled this auto industry giant to dramatically increase financial liquidity.

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Streamlining SSA for faster, more accurate aid

Faster processing and quality control helps serve applicants better at lower costs.

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Ensuring timely benefits for federal workers

Efficient processing of medical bills is essential to ensure timely support for affected individuals.

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Partnering with the U.S. Secret Service to fight EBT fraud

Helping protect vulnerable communities

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Scaling litigation support for a global engineering firm

Enabling rapid scalability and 24/7 support to meet litigation deadlines with enhanced efficiency and nearly $200K in savings.

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Streamlining post-incident review saved this healthcare client $450K+

Our solution honed the review to pinpoint critical data for a healthcare provider and produce significant savings.

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Cementing high CSAT scores across 17.5M annual customer contacts for a global tech company

Continuous evolution in leadership development and culture, producing stronger associate engagement and top rankings in attrition among all suppliers.

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Enhancing user experiences for residents statewide

Transforming eligibility services with BenePath® Self Service Portal

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Case study: 24+ years of partnership with a major health plan leads to billions in recoveries

Recover more overpayments and improve the bottom line through our long-standing alliance with providers.

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Case Study: Pension De-Risking

We rose to the challenge, and through various steps removed over $1 billion in liabilities and saved the company over $300 million in PBGC premiums

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Missouri DSS enhances customer experience with new child support portal

Innovations to improve customer access and communication.

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Saving $2M/year consolidating print and mail for a large insurer

Centralized production and automated workflows led to millions in cost reduction for this major U.S. insurance provider

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