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Case Studies
Creating an advanced customer engagement center

Creating an advanced customer engagement center

Published Date March 30, 2022

A multilingual engagement hub is helping this premium EV maker redefine the online auto sales market in Europe.

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Rapid HR Outsourcing Deployment for a Globally Expanding Digital Healthcare Provider
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Case Study: Redefining Complex Defined Benefit Administration

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Streamlining SSA for faster aid

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Ensuring timely benefits for federal workers

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Partnering with the U.S. Secret Service to fight EBT fraud

Helping protect vulnerable communities

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Scaling litigation support for a global engineering firm

Enabling rapid scalability and 24/7 support to meet litigation deadlines with enhanced efficiency and nearly $200K in savings.

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Streamlining post-incident review saved this healthcare client $450K+

Our solution honed the review to pinpoint critical data for a healthcare provider and produce significant savings.

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Cementing high CSAT scores across 17.5M annual customer contacts for a global tech company

Continuous evolution in leadership development and culture, producing stronger associate engagement and top rankings in attrition among all suppliers.

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Enhancing user experiences for residents statewide

Transforming eligibility services with BenePath® Self Service Portal

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Case study: 24+ years of partnership with a major health plan leads to billions in recoveries

Recover more overpayments and improve the bottom line through our long-standing alliance with providers.

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Case Study: Pension De-Risking

We rose to the challenge, and through various steps removed over $1 billion in liabilities and saved the company over $300 million in PBGC premiums

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Missouri DSS enhances customer experience with new child support portal

Innovations to improve customer access and communication.

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Saving $2M/year consolidating print and mail for a large insurer

Centralized production and automated workflows led to millions in cost reduction for this major U.S. insurance provider

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Case study: Enabling business process transformation for a leading health plan

Conduent helped this client streamline mailroom operations, enhance efficiency and accuracy while significantly reducing enrollment cycle times

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Enhancing audit efficiency for Delaware’s child care program

Streamlining case audits and reporting for the Delaware Department of Health and Social Service

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Modernizing and speeding remote child support payments for the Commonwealth of Kentucky

Learn how Conduent staff serving Kentucky’s Cabinet for Health and Family Services helped modernize and speed delivery of remote payments for children and families.

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With our loan servicing SaaS, a small auto lender became an industry giant

Our solution enabled a 100-fold increase in auto loan volume, paving the way for this company to become one of the largest non-captive auto lenders in the U.S.

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Our built-to-scale technology fueled dramatic growth in this company’s auto loan/lease portfolio

Modernizing this company’s loan/lease servicing and collections operations paved the way for exponential growth in its auto finance business.

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Improving Medicaid Management Information System stability for a statewide health and human services agency

A full technology stack upgrade helped modernize this MMIS system and enhance service to constituents

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Optimizing collections for a global auto manufacturer

Using robust analytics and process expertise, we delivered a $38 million dollar improvement in cash flow by resolving inefficiencies across our client’s collection processes.

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Increasing efficiency, speed and accuracy of healthcare communications

Our client, a leading healthcare company, sought to streamline complex processes involving its outward Explanation of Benefits and Transition Benefits communications.

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Near-shore Center of Excellence cuts costs in half for this Top 10 bank with high-efficiency, high-performance operations

Conduent’s rapid staff deployment leveraging near-shore operations excellence helped this bank save big and empower its ongoing success.

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