The Maryland State Department of Education (MSDE) child care subsidy application system was badly in need of an upgrade. Their search for an experienced, qualified vendor to provide end-to-end invoicing, case, call center and document management solutions— and everything in between—began and ended with Conduent.

With an ambitious timeline of only four months, Conduent was able to interface with legacy systems and implement their case management software to deliver on an extremely demanding service level agreement, positioning MSDE for program savings, insights and real success going forward.