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Case Studies
Transforming Customer Experiences with Analytics and Automation

Transforming Customer Experiences with Analytics and Automation

Transforming Customer Experienceswith Analytics and Automation

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Enterprise-wide purchasing agreement saves $1.2M in first year

Enterprise-wide purchasing agreement saves $1.2M in first year
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Supercharging financial management technology with a powerful integrated workflow automation solution

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Enhancing user experiences for residents statewide

Transforming eligibility services with BenePath® Self Service Portal

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Case study: 24+ years of partnership with a major health plan leads to billions in recoveries

Recover more overpayments and improve the bottom line through our long-standing alliance with providers.

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Case Study: Pension De-Risking

We rose to the challenge, and through various steps removed over $1 billion in liabilities and saved the company over $300 million in PBGC premiums

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Missouri DSS enhances customer experience with new child support portal

Innovations to improve customer access and communication.

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Case study: Saving over $2M per year by consolidating print and mail for a large insurance provider

Centralized production and automated workflows led to millions in cost reduction for this major U.S. insurance provider

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Case Study: Enabling business process transformation for a leading health plan

Conduent helped this client streamline mailroom operations, enhance efficiency and accuracy while significantly reducing enrollment cycle times

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Enhancing audit efficiency for Delaware’s child care program

Streamlining case audits and reporting for the Delaware Department of Health and Social Service

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Modernizing and speeding remote child support payments for the Commonwealth of Kentucky

Learn how Conduent staff serving Kentucky’s Cabinet for Health and Family Services helped modernize and speed delivery of remote payments for children and families.

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With our loan servicing SaaS, a small auto lender became an industry giant

Our solution enabled a 100-fold increase in auto loan volume, paving the way for this company to become one of the largest non-captive auto lenders in the U.S.

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Our built-to-scale technology fueled dramatic growth in this company’s auto loan/lease portfolio

Modernizing this company’s loan/lease servicing and collections operations paved the way for exponential growth in its auto finance business.

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Improving Medicaid Management Information System stability for a statewide health and human services agency

A full technology stack upgrade helped modernize this MMIS system and enhance service to constituents

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Optimizing collections for a global auto manufacturer

Using robust analytics and process expertise, we delivered a $38 million dollar improvement in cash flow by resolving inefficiencies across our client’s collection processes.

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Increasing efficiency, speed, and accuracy of communications for a leading healthcare company

Our client, a leading healthcare company, sought to streamline complex processes involving its outward Explanation of Benefits and Transition Benefits communications.

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Near-shore Center of Excellence cuts costs in half for this Top 10 bank with high-efficiency, high-performance operations

Conduent’s rapid staff deployment leveraging near-shore operations excellence helped this bank save big and empower its ongoing success.

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Case Study: Delivering a sustainable 60% cost savings for a large auto manufacturer

Through a streamlined payroll delivery model, we improved efficiency, accuracy and the bottom line for this Fortune 100 global manufacturer.

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Enabling hybrid customer care to drive personalized interactions

Our cloud-based “digital first” contact center solution helped this leading telehealth company excel with customers and fuel business efficiency.

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Delighting customers with a comprehensive pension risk transfer solution

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Case Study: Delivering $3.5M in savings for a leading Fortune 100 Health Plan

Conduent swiftly restored a healthcare company after outages, saving millions. Our solution ensures continuity, protecting operations and achieving $3.5M in savings.

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Case study: Securing EBT transactions for government benefits payments

Learn more about how state agencies can mitigate fraud threats for both recipients and taxpayers, and ensure aid is delivered quickly and securely to those in need.

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Case study: Transforming a major telecom provider’s F&A operations

Read how Conduent transformed a global telecom provider's F&A operations, saving $72M and achieving 96% discount capture rate through automation, standardization and innovation.

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