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Case Studies
Transforming Customer Experiences with Analytics and Automation

Transforming Customer Experiences with Analytics and Automation

Transforming Customer Experienceswith Analytics and Automation

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Case Study: Enterprise-wide purchasing agreement saves $1.2M in first year

Enterprise-wide purchasing agreement saves $1.2M in first year
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Supercharging financial management technology with a powerful integrated workflow automation solution

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Our near-share Center of Excellence cut costs in half for top 10 bank

Conduent’s rapid staff deployment leveraging near-shore operations excellence helped this bank save big and empower its ongoing success.

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Enabling hybrid customer care to drive personalized interactions

Our cloud-based “digital first” contact center solution helped this leading telehealth company excel with customers and fuel business efficiency.

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Increasing efficiency, speed, and accuracy of communications for a leading healthcare company

Our client, a leading healthcare company, sought to streamline complex processes involving its outward Explanation of Benefits and Transition Benefits communications.

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Mitigating risk, improving costs in document management for a Fortune 100 company

Mitigating risk, improving costs in document management for a Fortune 100 company

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Delighting customers with a comprehensive pension risk transfer solution

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Case Study: Delivering $3.5M in savings for a leading Fortune 100 Health Plan

Conduent swiftly restored a healthcare company after outages, saving millions. Our solution ensures continuity, protecting operations and achieving $3.5M in savings.

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Case study: Securing EBT transactions for government benefits payments

Learn more about how state agencies can mitigate fraud threats for both recipients and taxpayers, and ensure aid is delivered quickly and securely to those in need.

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Case study: Transforming a major telecom provider’s F&A operations

Read how Conduent transformed a global telecom provider's F&A operations, saving $72M and achieving 96% discount capture rate through automation, standardization and innovation.

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Streamlining inter-company center of excellence operations

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Quick ramp to support one of the world’s leading financial services providers with backfile scanning

Learn how Conduent provided a large financial services provider with scalability and speed of delivery which resulted in the rapid digitization of 14M images.

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Case study: Restoring public health monitoring and reporting for Tasmania

Leveraging our leading disease surveillance solution, Maven®️, we helped Tasmania respond after nearly 3,000 cases were prematurely released from quarantine.

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Improving customer experience processes for leading global logistics company

Case Study: Improved customer experience processes result in 40% cost savings and 110% sales volume

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Revitalizing employees and productivity by enhancing talent onboarding

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Case Study: Improving social equity while optimizing parking enforcement operations

A partnership with Conduent Transportation helped the City of Chicago optimize their operations and advance social equity

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about 1 year ago
Case Study - Spend analytics delivers $69M in recoveries for one client

Data Driven Insights –Using process expertise plus data & contract analytics

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Case Study: Igniting dental claims processing with advanced data extraction and workflow orchestration

Conduent helped this major insurer modernize dental claims management end-to-end, elevate quality and reduce costs

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about 1 year ago
Case study: Making a large acquisition seamless for employees of a major supermarket chain

By onboarding over 74,000 employees onto Conduent’s Benefits Administration and Employee Experience platforms, we were able to help this top-three supermarket chain provide health and wealth benefits

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about 1 year ago
Case Study: Louisiana Department of Children and Family Services Payment Processing

To improve efficiency, relieve state staff of workload challenges,maintain sound financial practices, and accurately and securely handle payments,Conduent used a proven solution to take on multiple pa

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about 1 year ago
Case Study: Fueling PAP quality and efficiency through Smart IVR

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about 1 year ago
Overcoming prior authorization hurdles

Turning PA challenges into opportunities that improved patient access, experiences and outcomes

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