Case Study: Conduent Automation Suite

June 6, 2018

Conduent worked with a leading cruise line service provider to reduce customer abandoned calls and hold times and reduce costs, all while maintaining and improving sales conversion, by using the intelligent automation and Conduent Case Management (CCM) system, part of the Conduent Automated Suite (CAS) digital interaction platform.
 
Read the case study to see how our intelligent automation helped the company increase process efficiencies and improve first-touch customer experience.

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Improvement to Family Support Program’s response rate
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Conduent worked with an existing customer to put a process in place to field thousands of citizen phone cal...

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Know Your Customer
Know Your Customer