Conduent Insights Source

  • Independent Medical Review Checkup

    Independent Medical Review Checkup

    Since 2013, the California’s workers compensation system has resolved utilization review (UR) disputes regarding medical necessity through a process called independent medical review (IMR).

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  • At Conduent, Transformation Happens on a Continuum

    At Conduent, Transformation Happens on a Continuum

    The purpose of Continuum was to discuss the shifting expectations of end-users and emerging operating models necessary to meet those expectations.

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  • Infographic: Continuum 2018 - Executive Perspectives

    Infographic: Continuum 2018 - Executive Perspectives

    During Conduent’s Continuum 2018 conference, we polled leaders on the evolving business landscape. The following infographic delivers a snapshot of what they had to say.

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  • Infographic: Creating Better Digital Interactions between Citizens and Government

    Infographic: Creating Better Digital Interactions between Citizens and Government

    The Center for Digital Government (CDG) conducted a national survey on behalf of Conduent of more than 2,000 citizens to better understand their perspectives on government service delivery.

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  • Report: What Citizens Want From Digital Government Services

    Report: What Citizens Want From Digital Government Services

    The decrease in interactions between providers and consumers appears to be accelerating consumer dissatisfaction. The post Citizen Experience Report 2018 appeared first on Conduent.

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  • White Paper: Using Digital Technology to Streamline Claims Management

    White Paper: Using Digital Technology to Streamline Claims Management

    This white paper illustrates how partnering with TPA providers can help payers transform their business. The post White Paper: Using Digital Technology to Streamline Claims Management appeared...

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  • Infographic: Digital Conversion

    Infographic: Digital Conversion

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  • eBook: GDPR and Brand Reputation. Five Best- and Worst-Case Scenarios

    eBook: GDPR and Brand Reputation. Five Best- and Worst-Case Scenarios

    GDPR and Brand Reputation: Five Best- and Worst-Case Scenarios The post eBook: GDPR and Brand Reputation. Five Best- and Worst-Case Scenarios appeared first on Conduent.

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  • CMS Launches New Bundled Payment Initiative

    CMS Launches New Bundled Payment Initiative

    Medicaid Payment Perspectives helps Medicaid programs and other payers improve the methods used to purchase care and services for their beneficiaries.

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  • Infographic: The State of Customer Experience

    Infographic: The State of Customer Experience

    Every one of your customers is unique, and that means no two customer journeys are exactly alike.

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  • Thinking Outside the Box

    Thinking Outside the Box

    How to rein in spiraling administration costs in healthcare. The post Thinking Outside the Box appeared first on Conduent.

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  • Thinking Outside the Box: How to rein in spiraling administration costs in healthcare

    Thinking Outside the Box: How to rein in spiraling administration costs in healthcare

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  • Introducing Loan Manager Solutions

    Introducing Loan Manager Solutions

    Helping banks digitally transform loan servicing and collections. The post Introducing Loan Manager Solutions appeared first on Conduent.

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  • CMS re-release of clinical laboratory fee schedule payment rates a reminder to keep eye on updates

    CMS re-release of clinical laboratory fee schedule payment rates a reminder to keep eye on updates

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  • New Technologies Reshaping Business Services

    New Technologies Reshaping Business Services

    Conduent CIO Carol Kline discusses trends in technology that have impacted the way organizations interact with customers, employees and constituents. The post New Technologies Reshaping Business...

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  • The Autobot Invasion is Here – Is your Organization Ready?

    The Autobot Invasion is Here – Is your Organization Ready?

    Learn how organizations are using automation to streamline L&D. The post The Autobot Invasion is Here – Is your Organization Ready? appeared first on Conduent.

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  • The State of Urban Mobility

    The State of Urban Mobility

    Hear a lively discussion about the current state – and future – of urban mobility. The post The State of Urban Mobility appeared first on Conduent.

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  • White Paper: Right-Sizing E-Discovery

    White Paper: Right-Sizing E-Discovery

    Outsourcing in e-discovery gives organizations greater focus, control, flexibility and cost predictability. The post Right-Sizing E-Discovery appeared first on Conduent.

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  • Case Study: Robotic Process Automation (RPA)

    Case Study: Robotic Process Automation (RPA)

    Conduent’s deep process expertise and Robotic Process Automation (RPA) solution helped leading cable operator save costs and improve customer ratings. The post Case Study: Robotic Process...

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  • The State of Customer Experience 2017

    The State of Customer Experience 2017

    Customers express more patience with web chat, social media and virtual assistant communications – but only for so long before frustration kicks in. The post The State of Customer Experience 2017...

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