Conduent Insights Source

Independent Medical Review Checkup

Since 2013, the California’s workers compensation system has resolved utilization review (UR) disputes regarding medical necessity through a process called independent medical review (IMR).

At Conduent, Transformation Happens on a Continuum

The purpose of Continuum was to discuss the shifting expectations of end-users and emerging operating models necessary to meet those expectations.

Infographic: Continuum 2018 - Executive Perspectives

During Conduent’s Continuum 2018 conference, we polled leaders on the evolving business landscape. The following infographic delivers a snapshot of what they had to say.

Infographic: Creating Better Digital Interactions between Citizens and Government

The Center for Digital Government (CDG) conducted a national survey on behalf of Conduent of more than 2,000 citizens to better understand their perspectives on government service delivery.

Report: What Citizens Want From Digital Government Services

The decrease in interactions between providers and consumers appears to be accelerating consumer dissatisfaction. The post Citizen Experience Report 2018 appeared first on Conduent.

White Paper: Using Digital Technology to Streamline Claims Management

This white paper illustrates how partnering with TPA providers can help payers transform their business. The post White Paper: Using Digital Technology to Streamline Claims Management appeared...

Infographic: Digital Conversion

eBook: GDPR and Brand Reputation. Five Best- and Worst-Case Scenarios

GDPR and Brand Reputation: Five Best- and Worst-Case Scenarios The post eBook: GDPR and Brand Reputation. Five Best- and Worst-Case Scenarios appeared first on Conduent.

CMS Launches New Bundled Payment Initiative

Medicaid Payment Perspectives helps Medicaid programs and other payers improve the methods used to purchase care and services for their beneficiaries.

Infographic: The State of Customer Experience

Every one of your customers is unique, and that means no two customer journeys are exactly alike.

Thinking Outside the Box

How to rein in spiraling administration costs in healthcare. The post Thinking Outside the Box appeared first on Conduent.

Thinking Outside the Box: How to rein in spiraling administration costs in healthcare

Introducing Loan Manager Solutions

Helping banks digitally transform loan servicing and collections. The post Introducing Loan Manager Solutions appeared first on Conduent.

CMS re-release of clinical laboratory fee schedule payment rates a reminder to keep eye on updates

New Technologies Reshaping Business Services

Conduent CIO Carol Kline discusses trends in technology that have impacted the way organizations interact with customers, employees and constituents. The post New Technologies Reshaping Business...

The Autobot Invasion is Here – Is your Organization Ready?

Learn how organizations are using automation to streamline L&D. The post The Autobot Invasion is Here – Is your Organization Ready? appeared first on Conduent.

The State of Urban Mobility

Hear a lively discussion about the current state – and future – of urban mobility. The post The State of Urban Mobility appeared first on Conduent.

White Paper: Right-Sizing E-Discovery

Outsourcing in e-discovery gives organizations greater focus, control, flexibility and cost predictability. The post Right-Sizing E-Discovery appeared first on Conduent.

Case Study: Robotic Process Automation (RPA)

Conduent’s deep process expertise and Robotic Process Automation (RPA) solution helped leading cable operator save costs and improve customer ratings. The post Case Study: Robotic Process...

The State of Customer Experience 2017

Customers express more patience with web chat, social media and virtual assistant communications – but only for so long before frustration kicks in. The post The State of Customer Experience 2017...