Conduent Insights

  • Open Systems – The Next Wave of Innovation for Public Transit

    Open Systems – The Next Wave of Innovation for Public Transit

    The introduction of the contactless transit card in 1994 marked the beginning of digital ticketing and all of the advantages offered by this technology.

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  • Systèmes ouverts – la prochaine vague d'innovation  pour le transport en commun

    Systèmes ouverts – la prochaine vague d'innovation pour le transport en commun

    L'introduction de la carte de transport sans contact en 1994 a marqué le début de la billettique numérique et de tous les avantages offerts par cette technologie.

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  • Learning How Consumers Interact with Brands: Our 2018 Consumer Experience Report is Coming Soon

    Learning How Consumers Interact with Brands: Our 2018 Consumer Experience Report is Coming Soon

    We’ve conducted targeted industry surveys for the past several years, surveying tens of thousands of consumers to pinpoint their interactions with brands during various stages in the CX.

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  • Independent Medical Review Checkup

    Independent Medical Review Checkup

    Since 2013, the California’s workers compensation system has resolved utilization review (UR) disputes regarding medical necessity through a process called independent medical review (IMR).

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  • At Conduent, Transformation Happens on a Continuum

    At Conduent, Transformation Happens on a Continuum

    The purpose of Continuum was to discuss the shifting expectations of end-users and emerging operating models necessary to meet those expectations.

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  • Infographic: Continuum 2018 - Executive Perspectives

    Infographic: Continuum 2018 - Executive Perspectives

    During Conduent’s Continuum 2018 conference, we polled leaders on the evolving business landscape. The following infographic delivers a snapshot of what they had to say.

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  • Infographic: Creating Better Digital Interactions between Citizens and Government

    Infographic: Creating Better Digital Interactions between Citizens and Government

    The Center for Digital Government (CDG) conducted a national survey on behalf of Conduent of more than 2,000 citizens to better understand their perspectives on government service delivery.

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  • Report: What Citizens Want From Digital Government Services

    Report: What Citizens Want From Digital Government Services

    The decrease in interactions between providers and consumers appears to be accelerating consumer dissatisfaction. The post Citizen Experience Report 2018 appeared first on Conduent.

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  • 2018 Consumer Experience Survey Report

    2018 Consumer Experience Survey Report

    The decrease in interactions between providers and consumers appears to be accelerating consumer dissatisfaction. The post State Of Consumer Experience In 2018 appeared first on Conduent.

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  • White Paper: Using Digital Technology to Streamline Claims Management

    White Paper: Using Digital Technology to Streamline Claims Management

    This white paper illustrates how partnering with TPA providers can help payers transform their business. The post White Paper: Using Digital Technology to Streamline Claims Management appeared...

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  • Infographic: Digital Conversion

    Infographic: Digital Conversion

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  • Case Study: Conduent Automation Suite

    Case Study: Conduent Automation Suite

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  • Thinking Outside the Box: How to rein in spiraling administration costs in healthcare

    Thinking Outside the Box: How to rein in spiraling administration costs in healthcare

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  • eBook: GDPR and Brand Reputation. Five Best- and Worst-Case Scenarios

    eBook: GDPR and Brand Reputation. Five Best- and Worst-Case Scenarios

    GDPR and Brand Reputation: Five Best- and Worst-Case Scenarios The post eBook: GDPR and Brand Reputation. Five Best- and Worst-Case Scenarios appeared first on Conduent.

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  • Thinking Outside the Box

    Thinking Outside the Box

    How to rein in spiraling administration costs in healthcare. The post Thinking Outside the Box appeared first on Conduent.

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  • Introducing Loan Manager Solutions

    Introducing Loan Manager Solutions

    Helping banks digitally transform loan servicing and collections. The post Introducing Loan Manager Solutions appeared first on Conduent.

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  • Conduent Loan Manager Solutions Improves Customer Experience2:00

    Conduent Loan Manager Solutions Improves Customer Experience

    Conduent Loan Manager is your solution for more efficient loan processing.

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  • Everest Group positions Conduent as Healthcare BPO Leader

    Everest Group positions Conduent as Healthcare BPO Leader

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  • Delaware Child Support System

    Delaware Child Support System

    Bringing Case Management of Child Support Enforcement Services into the 21st Century

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  • New Technologies Reshaping Business Services

    New Technologies Reshaping Business Services

    Conduent CIO Carol Kline discusses trends in technology that have impacted the way organizations interact with customers, employees and constituents. The post New Technologies Reshaping Business...

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