Conduent Insights

Open Systems – The Next Wave of Innovation for Public Transit

The introduction of the contactless transit card in 1994 marked the beginning of digital ticketing and all of the advantages offered by this technology.

Systèmes ouverts – la prochaine vague d'innovation pour le transport en commun

L'introduction de la carte de transport sans contact en 1994 a marqué le début de la billettique numérique et de tous les avantages offerts par cette technologie.

Learning How Consumers Interact with Brands: Our 2018 Consumer Experience Report is Coming Soon

We’ve conducted targeted industry surveys for the past several years, surveying tens of thousands of consumers to pinpoint their interactions with brands during various stages in the CX.

Independent Medical Review Checkup

Since 2013, the California’s workers compensation system has resolved utilization review (UR) disputes regarding medical necessity through a process called independent medical review (IMR).

At Conduent, Transformation Happens on a Continuum

The purpose of Continuum was to discuss the shifting expectations of end-users and emerging operating models necessary to meet those expectations.

Infographic: Continuum 2018 - Executive Perspectives

During Conduent’s Continuum 2018 conference, we polled leaders on the evolving business landscape. The following infographic delivers a snapshot of what they had to say.

Infographic: Creating Better Digital Interactions between Citizens and Government

The Center for Digital Government (CDG) conducted a national survey on behalf of Conduent of more than 2,000 citizens to better understand their perspectives on government service delivery.

Report: What Citizens Want From Digital Government Services

The decrease in interactions between providers and consumers appears to be accelerating consumer dissatisfaction. The post Citizen Experience Report 2018 appeared first on Conduent.

2018 Consumer Experience Survey Report

The decrease in interactions between providers and consumers appears to be accelerating consumer dissatisfaction. The post State Of Consumer Experience In 2018 appeared first on Conduent.

White Paper: Using Digital Technology to Streamline Claims Management

This white paper illustrates how partnering with TPA providers can help payers transform their business. The post White Paper: Using Digital Technology to Streamline Claims Management appeared...

Infographic: Digital Conversion

Thinking Outside the Box: How to rein in spiraling administration costs in healthcare

eBook: GDPR and Brand Reputation. Five Best- and Worst-Case Scenarios

GDPR and Brand Reputation: Five Best- and Worst-Case Scenarios The post eBook: GDPR and Brand Reputation. Five Best- and Worst-Case Scenarios appeared first on Conduent.

Thinking Outside the Box

How to rein in spiraling administration costs in healthcare. The post Thinking Outside the Box appeared first on Conduent.

Introducing Loan Manager Solutions

Helping banks digitally transform loan servicing and collections. The post Introducing Loan Manager Solutions appeared first on Conduent.

New Technologies Reshaping Business Services

Conduent CIO Carol Kline discusses trends in technology that have impacted the way organizations interact with customers, employees and constituents. The post New Technologies Reshaping Business...