Skip to main content

Maven Demos Interoperability to Improve Opioid Addiction Care

Maven team demonstrates how electronic initial case reporting improves opioid addiction care

The Conduent Public Health Solutions team returned from HIMSS19 triumphant after successfully demonstrating how Maven can consume and share detailed case information across multiple various healthcare providers’ systems.

As part of a live interoperability showcase designed to highlight collaboration and interoperability across healthcare providers and public health organizations, the Maven team performed 32 demonstrations during the Healthcare Information and Management Systems Society’s HIMSS19 annual conference in Orlando. Although other electronic disease surveillance systems were represented as part of the HIMSS19 showcase, only Maven was able to process an initial message, and create a case in the system, all while audiences watched.

In this demo, Conduent partnered with the Centers for Disease Control (CDC), along with Washington State’s Department of Health and other organizations, as part of an opioid use showcase to demonstrate our platform’s innovative electronic Initial Case Reporting (eICR) functionality. 

At this showcase for HIMSS19’s 45,000+ attendees, the Conduent Public Health Solutions team demonstrated how Maven readily consumes and processes HL7-compliant eICR and ‘reportability’ responses, in real-time. 

In the demo, entitled, Opioid Crisis, the Person and the Population, 38-year-old Stella is rushed to an emergency room, following an overdose. The hospital’s Prescription Drug Monitoring Program (PDMP) is queried, confirming high-risk behavior. The PDMP identifies her to others, enabling care coordination. Once she is stabilized, a clinician starts a telehealth session with a behavioral health provider to identify symptoms, diagnose and refer Stella for further treatment. Stella is then transferred to a behavioral health facility where she is admitted for Medication Assisted Treatment (MAT).

Based on information from her patient information chart, an electronic Initial Case Report is sent to the state’s public health service to initiate surveillance and intervention. Each message transmitted from the hospital electronic health records system (Epic) was sent to a CDC/CSTE-managed intermediary system for validation, and delivered to the Maven system in a few short minutes. The Maven system also demonstrated how it consumes supplementary data from both Epic and the University of Washington after a case is created. The data is later aggregated, de-identified, and made available to healthcare providers and public health organizations for visualization, analysis and monitoring of population health implications.

Access to a public health registry application with aggregated data collection from pharmacies improves bi-directional communication with any healthcare provider’s team. The interoperability showcased in this demo underscores how real-time access to information can improve clinical decision-making and ensure appropriate adherence to opioid treatment guidelines.

Maven’s ability to consume and process data from a variety of different sources underscores how well this system performs in serving public health agency needs, no matter how data arrives for consumption. 

To learn more please visit Conduent Public Health Solutions, or Maven substance abuse management, or call 1-844-ONE-CNDT.  


About the Author

Pamela Knight-Schwartz, MPH is the Director of Public Health Consulting at Conduent Public Health Solutions. She has more than 15 years of experience in public health informatics, working in immunization information systems, disease surveillance systems, and prescription drug monitoring programs in corporate and government environments.

Profile Photo of Pamela Knight-Schwartz, MPH